Provide leadership and support for Food and Beverage outlets colleagues.
Train, evaluate and schedule Food and Beverage colleagues in accordance with the standards of the company policies and guidelines.
Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
Create side work schedules for all positions. Ensure compliance and follow through.
To work closely with F&B supervisor team on leads usage planning and forecast
Provide administrative and logistic support to various meetings, trainings, briefings, activities, etc
To provide administrative support to staff in a senior level or role
Provide secretarial service to various meetings
Coordinate and compile various returns handle telephone and public enquiries
Assist and manage pre and post-campaign reports for all promotions, event / segment related activities
To work closely with all internal departments and external associations on timely clearance pertaining to product/ segment related campaigns
To conduct regularly departmental dialogs and meetings to provide a regular forum for improving departmental communication.
Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE) as well as our MO PILLARS.
Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
To liaise with the Training Manager on departmental learning and development needs.
To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines.
To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
To attend and participate in all required meetings on a regular basis.
Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable.
Ensure menu descriptions are up to date and distributed appropriately.
Perform any other reasonable duties as required by the Director of Culinary Operations and Food & Beverage from time to time.
To work closely with all internal departments and external associations on timely clearance pertaining to product/ segment related campaigns
Assist in maintaining information/ database systems in F&B office.
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