With more than 350 colleagues, we are seeking F&B Reservation Agent with the passion to deliver the best service and exceed our guest’s expectations.

The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts.  The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.

With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

Responsibilities

• Handle all guest enquiries and reservations regarding F&B in a friendly and professional manner.
• Reply email with hotel standards.
• Leverage F&B reservation system according to the hotel standards, policies and procedures.
• Maximize restaurant capacity in smooth service flow and to achieve the financial targets.
• Update guest profile and database.
• Perform other administrative tasks.
• Ensure she/he helps to the Hostess team in case needed, by greeting and seating guests according to MO standards, as well as well as ensuring guest satisfaction.

Requirements:

• Diploma or certificate holder in Hospitality Management.
• Minimum 2 years of reservations experience in international luxury hotels.
• Previous work experience in the capacity of Hostess, Telephone Operator of Reservations Agent is preferred.
• Excellent telephone manner.
• Strong communication, listening and interpersonal skills.
• Well organized and structured.
• Good command of Spanish & English, knowledge in other languages is an advantage.
• Familiar with computer software such as Microsoft Word, Excel and PowerPoint.

If you’re enthusiastic to contribute in a fast-paced environment with F&B dynamics, please apply the post.