An ideal candidate must be Arabic speaker. Responsible for all customer reservations and queries received via telephone or emails for Mandarin Oriental, Jumeira, Dubai outlets. Ensure each booking is entered into the system following Mandarin Oriental data and quality standards.

Responsibilities

• Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality
• Proactively handle customer queries and escalations through telephone and email
• Contribute to revenue objectives through maximising booking conversions
• Where appropriate upsell and promote all restaurants to guests
• Ensure group and event booking requests are completed and handed to team in agreed time scales.
• Keep up to date with information and training required to complete role effectively
• Flexibility to work to demands of the business including rotational shifts
• Maintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data base
• Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy
• Any other duties as may reasonably be requested by the management