Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.
Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.
Duties and responsibilities:
Assist guests via e-mail and by phone with their requests and plans for their stay in our Resort and Lake Como
Create special conversations with guests, which identify personal preferences in order to record them in each guest's profile history
Be proactive and anticipate the complete requirements to make the experience a real success
Organize all transportation requirements for hotel guests, having an in-depth knowledge of directions, travel time and costs of various transport options
Answer to guest queries by e-mail demonstrating first-hand knowledge, meticulous research and local expertise through description and superb recommendation within or outside the Resort
Provide guests with a confirmation e-mail for dining reservations, transportation, activities and other leisure experiences
Share all important information to management and other departments’ colleagues related to guest’s experience or suppliers
Be aware of all daily events in the Resort or other situations that might impact our guests’ stay
Interact with the guests in person during their stay if necessary
Requirements:
Two-years experience in the luxury hospitality or travel industry
Full proficiency in English and Italian; an additional language is preferred
Strong written and verbal communication skills
Able to work well in a team environment
Be professional and possess excellent presentation, organization and effective time-management skills
Flexible schedules and working hours
Available to work on weekends and holidays
Thank you
Please indicate your department, category and hotel preferences and we will email you regular job alerts.
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