As a Director of Spa & Wellness, you will be responsible for the following duties: 

• Develop and execute the Spa & Wellness business strategy, aligning with the hotel’s overall objectives and Mandarin Oriental brand standards.
• Ensure the consistent delivery of bespoke, guest-centric wellness experiences that reflect the Group’s vision of crafting exceptional and memorable moments.
• Drive revenue growth, profitability, and cost control through effective budgeting, forecasting, pricing strategies, and retail optimization.
• Oversee daily spa, fitness, and wellness operations, ensuring the highest standards of service quality, cleanliness, and safety are maintained.
• Lead, coach, and inspire the Spa & Wellness team, fostering a culture of excellence, engagement, and continuous development.
• Design and implement holistic wellness offerings, including signature treatments, fitness programs, and wellness journeys tailored to market trends and guest expectations.
• Ensure all Spa & Wellness services are delivered in accordance with Mandarin Oriental’s luxury standards, values, and operational guidelines.
• Monitor guest feedback, proactively resolve concerns, and continuously enhance service delivery to achieve high satisfaction and loyalty.
• Partner with Rooms, F&B, Marketing, and Sales teams to create integrated guest experiences and maximize spa utilization and revenue.
• Ensure compliance with all hygiene, health, and safety standards while promoting a culture of wellbeing for both guests and colleagues.

As a Director of Spa & Wellness, we expect from you: 

• Bachelor’s degree in Hospitality Management, Wellness, Business Administration, or related discipline
• Professional spa or wellness certifications are an advantage
• Minimum 8–10 years of experience in luxury spa or wellness operations
• At least 3–5 years in a senior leadership role within a 5-star luxury hotel or resort
• High proficiency in English; Mandarin is highly preferred to support local guest engagement
• Strong commercial acumen with the ability to manage P&L, budgeting, forecasting, and revenue optimization
• Strong operational management skills, including spa treatment standards, hygiene, and health & safety compliance

Our commitment to you 

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.