Mandarin Oriental Muscat is looking for a Director of Spa & Wellness to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

Finance

• Responsible for the development of the Spa, fitness and Kids Club yearly budget.
• Responsible for re-forecasting of the budget as and when is necessary.
• Responsible for the financial performance of the spa and related departments.
• Responsible for the compilation of the Spa monthly profit and loss account and statistics.
• Review daily revenue updates on Spa revenue produced by Datavision daily and discuss with Hotel Manager during the weekly meetings.
• Establish strategies for achieving the targets.
• Regular review of therapist schedules, therapists and treatment room utilization in order to maximize yield potential of the Spa.
• Setting achievable goals for spa colleagues, to include both treatment and retail goals.
• Plan yearly Capex necessarily.
• Working closely with Director of Finance at all times.
• Support the Director of Finance in the hotel’s overall financial performance.
• Control aspect of operational supplies and labor in the Spa & Wellness.

Marketing

• Develop Spa marketing plan and its activities together with the Director of Marketing Communications and be responsible for the execution of the plan.
• Responsible for the development of marketing strategies for the Spa & Wellness department.
• Develop the yearly event calendar with the Director of Marketing Communications.
• Working closely with the Director of Marketing Communications and the Public Relations Manager.
• Ensure regular market research/studies are being conducted to understand the market trends within Qatar and internationally.
• Liaison with other Spa Directors in the group to develop attractive group promotions.
• Attend sales calls as and when is necessary.
• Development of marketing strategies for the female and male hair and beauty salons, and Spa and Fitness.

Human Resources

• Perform annual performance reviews, encouraging and coaching the development of all the colleagues in the Spa & Wellness division.
• Oversee the recruitment, induction, training development, appraisal and discipline of all spa & wellness colleagues.
• Enforce a clear understanding of colleagues’ rules is in accordance with the MOHG Human Resources Policies.
• Will be responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in the Human Resources policy & procedure guide.
• Interview prospective candidates for various positions in the Spa & Wellness by following strict guidelines and criteria set up by Human Resource.
• Development of Human Resource strategy for recruitment and selection of colleagues.
• Career development programs for colleagues.
• Appropriate compensation and benefit packages for colleagues.
• Labor cost management.
• Community and sustainable programs.

Training

• Signoff on all Departmental Learning Checklists completed by Departmental Trainers to ensure that standards and procedures have been understood.
• Pass on any learned knowledge from shows or training, thereby being an avenue for industry information.
• Ensure that SOP’s are continuously updated for all spa & wellness colleagues.
• Regular review of treatments and SOPs.
• Responsible for maintaining the high standard of treatment, service and attention to detail within the spa & wellness.
• Meet with all new heads of departments by providing a tour of the spa and explain the philosophy and culture of the Spa.

Spa Operations

• Responsible for the enforcement of all policies and objectives within the spa.
• Director of Spa & Wellness to take reservations as and when is necessary.
• Dealing with dissatisfied or disgruntled guests.
• Responsible for motivating retail sales.
• Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly.
• Regular daily walkthroughs of the Spa and Wellness areas to review all Standards and Procedures and operational status of the Spa & Wellness, including female and male salons.
• Reading through the many essentials e-mails that deal regarding spa, meetings, groups, and VIP’s. Also, replying to guest, vendor, sales and colleague e-mails.

Engineering

• Ensure all the Occupational Health and Safety Policies and Procedures are in compliance with the Safe, Sound & Sustainable guidelines.
• Frequent checks of equipment and facilities to prevent loss of equipment due to negligence or wear and tear.

Departmental Meetings

• Prepare and present bi-monthly meeting for all Spa & Wellness colleagues. Minutes need to be provided to Human Resources and printed out to be available in the Spa office. Ensure that any colleagues, who were excused from the meeting, read the minutes. The following categories should also be discussed during this meeting: marketing, promotions, colleagues’ development, operations and finance.
• During briefings, ensure any issues are discussed and provide information of special attention guest and groups that may be in house.
• Review log of training completed by Departmental Trainers. 
• Review monthly training schedules for all spa & wellness colleagues.
• Attending relevant meetings organized by other Department Heads.
• Conduct weekly meeting with Spa Treatment Manager and Spa Operations Manager
• Conduct weekly MOD meeting to discuss any operational issues

Customer Relations

• To deal with any problems, enquiries and complaints from spa & wellness guests and potential guests.

Inventory

• Review stock checks at the end of month for financial reports.
• Ensure that purchasing is aligned with budget.
• Product line selection with Spa Treatments Manager and Spa Operations Manager.
• Replacement of items due to wear and tear.

Planning and Preparation

• Special guests and VIP’s with special needs.
• It is essential to keep abreast of any developments in the spa & wellness industry.
• Frequent competitor analysis is necessary.
• Strategic planning for assigned projects by organizing committees and following up with goals established on set time lines.
• Responsible for setting Spa’s annual goals by January each year. Responsible for communicating this plan with Spa & Wellness colleagues.  
• On occasion, it is necessary to determine contingency plans when business is exposed to unusual factors such as war, poor economy or natural disasters.
• To prepare reports for the Hotel Manager for the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects/services available.
• Work with budget goals and spreadsheets by understanding desired service/retail percentages and overall cost management.

Manager on Duty

• Responsible for the operations of the division and guest interactions.
• Review treatments and notes in Spa Soft.

Events and Presentations

• TV/Radio interviews.
• Attends regular industry job fairs and local Spa colleague events regarding employment together with Spa Treatments Manager.
• Attend tradeshows for products & services in particular ISPA every year.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.