The Mandarin Oriental, Boston is looking for a Director of Spa & Wellness to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Situated in the heart of the Back Bay overlooking Boylston Street, Mandarin Oriental, Boston will introduce a stunning new façade to one of the most desirable addresses in Boston. Our luxurious 138 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston within the Spa Department, the Director of Spa & Wellness is responsible for, but not limited to, the overall spa and fitness staff and functions. The Director of Spa & Wellness reports to the Hotel Manager. The Spa Operations Manager and Assistant Spa Operations Manager report to the Director of Spa & Wellness.

As Director of Spa & Wellness, you will be responsible for the following duties:

• Develop and execute the overall strategy and vision for spa and wellness operations.
• Prepare and manage the spa’s financial budget, including revenue generation and cost control.
• Analyze financial data and implement strategies to maximize profitability.
• Monitor sales targets and implement marketing strategies to promote the spa and wellness services.
• Ensure the highest level of customer satisfaction through quality control of services, treatments, and facilities.
• Handle guest complaints or issues with professionalism and ensure prompt resolution.
• Develop and oversee wellness programs and packages tailored to guest needs.
• Recruit, train, and retain skilled colleagues, ensuring they are well-equipped to deliver high-quality services.
• Develop training programs to enhance colleague skills in service delivery and customer relations.
• Foster a positive work environment to promote colleague retention and motivation.
• Ensure that all spa and wellness operations comply with health and safety regulations.
• Innovate and develop new spa treatments, wellness programs, and product lines.
• Stay up to date with industry trends and incorporate the latest wellness practices.
• Collaborate with the marketing team to create promotions, packages, and advertising strategies to drive spa demands

As Director of Spa & Wellness, we expect from you:

• Minimum of 5-10 years of experience in the spa, wellness, or hospitality industry.
• Proven experience in a management or leadership position, preferably as a Spa or Wellness Director.
• Experience with budget management, financial reporting, and revenue generation strategies.
• Knowledge of spa treatments, therapies, fitness programs, and wellness trends.
• Excellent communication and interpersonal skills to effectively build and maintain guest relationships.
• Strategic thinking and analytical skills to develop and implement successful Spa strategies.
• Adaptable and able to thrive in a fast-paced and dynamic environment.
• Fluency in English is required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

  Local Benefits

• A competitive salary and benefits packages
• Meals served while on duty
• Discounted colleague parking available

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including termination.

We’re Fans. Are you?