Director of Sales and Marketing

It’s the people who make our hotels, resorts and residences special and it is sales and marketing that fuels our success. We are looking for a Director of Sales and Marketing that leads by example and takes pride in the development, implementation and successful execution of the hotel’s annual marketing, communications and commercial strategy.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Director of Sales and Marketing for Mandarin Oriental Hyde Park, London, we expect from you:

• To craft and drive a sales and marketing strategy for Mandarin Oriental Hyde Park, London to amplify the voice, presence and awareness of Mandarin Oriental in the city.
• To identify and maximise revenue streams from both international and local markets and to formulate and implement appropriate sales and commercial strategies to drive revenues from the trade and industry segments including travel agencies, group, MICE, banqueting and corporate.
• To lead the creation of new commercial growth initiatives and deliver business in high growth sectors.
• To work closely with MOHG & Regional Sales Offices to set measurable targets for the hotel, and ensure results are achieved.
• To maintain close relationships with key decision-makers both in local and international markets and to meet and entertain influential clients for the hotel
• To review & propose worthwhile overseas trade and travel functions for the team to support the hotel's business strategy as well as the overall image of the hotel. Where there is potential for future business, to represent the hotel on selected travel trips a year.
• To strategically direct Catering and Conference Service Sales Team in identifying market opportunities for increasing the revenue produced by group meetings, functions and outside catering services and be responsible for the strategic direction and operation of the Sales, Group and Events Teams in the hotel.
• Provide advice and support to Food & Beverage and Spa Department to drive revenues to achieve and exceed their targets in the hotel.
• To communicate assertively and openly with MOHG Corporate and Regional Sales offices to ensure they are fully briefed on the properties strategy and performance.
• To closely manage the performance of the team for the hotel, monitoring performance, coaching and directing as appropriate in order to achieve the hotel’s business objectives. You’ll lead with a sense of responsibility, showing genuine care and concern for others.
• To be jointly accountable with the Director of Revenue Strategy for achieving the hotels rooms RevPAR, average rate and occupancy targets, as specified in the Sales & Marketing Plan.

To be a successful Director of Sales and Marketing candidate, you will:

• Build and develop effective teams that apply their diverse skills and perspectives to achieve common goals.
• Focus on the customer, builds strong customer relationships (both colleagues and guests) and deliver customer-centric solutions.
• Have strong business insight and can apply knowledge of business and the marketplace to advance the hotel’s goals.
• Enjoy building long-standing and mutual relationships with clients and builds customer-centric solutions.
• Plan and align work to meet commitments and consistently achieves results.
• Cultivate innovation and creates new and better ways for the hotel to be successful.
• Communicate effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Optimise work processes, knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Have the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Our commitment to you:

• Competitive compensation and benefits packages

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Private Medical Insurance and Dental Insurance.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount on property and friends & family rate
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• Increased holiday entitlement with Length of Service, up to 33 days off

SUSTAINABILITY AT MANDARIN ORIENTAL HOTEL GROUP

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 

ELIGIBILITY TO WORK IN THE UK.