Mandarin oriental, Milan is looking for a Director of Revenue to join our Revenue & Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About the job

Based at the Mandarin Oriental, Milan within the Reservations Department in Milan, the Director of Revenue is responsible for accurate room-night and revenue forecasting, with input from Sales for Group forecasts. The Director of Revenue reports to the General Manager.

As Director of Revenue, you will responsible for the following duties:

• Ensure that the hotel and MOHG brand image is mathematically integrated into revenue management decisions
• Provide input into the different booking lead times of market segments to facilitate future control
• Monitor and control the hotel's inventory on a daily basis by setting restrictions on the number of rooms that can be sold in each market segment
• Complete forecasts (3 days, 10 days, 30 days and 90 days)
• Update booking curve and history spreadsheets daily
• Prepares month end reports for Executive Committee and General Manager / Owners
• Participate in discussion to define rate scales, and ensure correct loading into system
• Work with the Sales department to ensure that contracts are logically and correctly loaded in distribution systems
• Predict future demand and proactively set controls for managing demand and maximizing revenues informing GM & EXCO Team Members
• Provide input in selection process of other booking avenues and contracts (ex:  voice, third-party, web-sites, etc) to ensure required control mechanisms are available
• Proactively study future bookings from representation and imposes appropriate controls to maximize revenues, and ensure that once configured, reservations maintains all systems with accurate representation of hotels
• Ensure customer retention is appropriately included in rate qualifiers
• Provide input as to proven cause and effect of relationship management activities, and ensure that relationships have appropriate terms and conditions
• Conduct weekly meetings with the hotel's Executive Committee to review all revenue decisions for the next 3 months (i.e.: length of stay, best available rate, 21 day strategy)
• Conduct bi-weekly meetings with the Owners
• Identify future periods where packages might assist in stimulating demand or should be restricted, or where promotions are warranted
• Provide input into market perception based on shifting trends on future demand
• Participate in advertising campaign by ensuring that all information is in the reservations systems, agree possible impact on demand with marketing before campaign is finalized, and ensures room inventory controls are appropriate prior to launch
• Overall responsible for accurate room-night and revenue forecasting, with input from Sales for Group forecasts
• Monitor and respond to client (travel agent, travellers, etc) concerns related to the processes for reserving the accommodations 

As Director of Revenue we expect from you: 

• Proficient in Microsoft Excel, Word and power Point
• Strong written and verbal communication skills in the English language
• Strong mathematical and analytical skills
• Knowledge and grasp of hotel distribution systems
• Able to multi-task
• The ability to work well in a team environment
• Experience with an automated and manual revenue management system
• Four years hotel revenue management experience as a Director or Department Head

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Benefit package
• Meals available at our Employee Restaurant

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