• Mindestens 3 Jahre Erfahrung in einer ähnlichen Rolle im Bereich Luxus-Hotellerie erforderlich.
• Strategischer Ansatz zur Maximierung der Einnahmen durch Nutzung historischer Daten und Analyse des Marktes und der
• Nachfragefaktoren, entweder geografisch oder in Bezug auf besondere Ereignisse.
• Analytischer Ansatz zur Problemlösung unter Nutzung von Daten zur Ziehung von Schlussfolgerungen.
• Verständnis aller transienten Segmente und ihrer jeweiligen Verkaufsprozesse.
• Verständnis der technischen und managementbezogenen Anwendungen von Reservierungs-, Vertriebs-, PMS- und Revenue
• Systemen, einschließlich, aber nicht beschränkt auf SMS, SynXis, Datavision, IDeaS und Delphi.
• Starke Führungs-, strategische, analytische und Prognosefähigkeiten.
• Effektives Zeitmanagement, Kommunikations- und professionelle Präsentationsfähigkeiten.
• Fähigkeit zum Multitasking und zum Ausbalancieren der Prioritäten der Position.
• Fließend in Deutsch und ausgezeichnetes Englisch.

Wir schenken unserem/ unserer Director of Revenue Management weltklasse Vorteile, einschließlich, aber nicht beschränkt auf:  

• Rabatte auf Hotelaufenthalte und F&B in der gesamten Gruppe  
• Anerkennungs- und Belohnungsprogramme für Kollegen  
• Spannendes Angebot an Schulung- und Entwicklungsprogrammen  
• Weltweite Aufstiegs- und Versetzungsmöglichkeiten  
• Veranstaltungen und Wellness-Programme für Kollegen  

Wollen Sie Teil dieser einzigartigen und spannenden Pre-Opening sein?  

Dann freuen wir uns sehr über Ihre Bewerbung!  

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Mandarin Oriental, Vienna will be housed in a heritage building and comprise 151 guestrooms and suites surrounding a courtyard in the centre of the property, incorporating a restaurant, bar and outdoor garden. The property will also house a Spa at Mandarin Oriental featuring a series of treatment rooms, a swimming pool and a well-equipped fitness centre. A range of adaptable banqueting and meeting spaces will be available for events and social occasions.

The 17 Residences at Mandarin Oriental will be located on the top two floors of the building and will have private access to the roof, with several of the apartments offering outdoor terraces and stunning citywide views. These will be some of the most exclusive apartments in the city, with owners enjoying Mandarin Oriental’s legendary service and direct access to the hotel’s facilities.

As Director of Revenue Management, you will be responsible for the following duties: 

• Providing the Sales and Marketing function with current, accurate information on both the internal reservation situation and the external climate in which the hotel operates
• Preparing and holding Revenue Meetings on a weekly basis, prepare weekly and monthly forecasts and assists in completion of budget preparation
• Identifying trends, recommending growth efforts, monitoring progress of current selling strategies and ensuring that the hotel is competitively positioned within local marketplace
• Maximizing occupancy levels and rate by reviewing and revising revenue strategies, gathering and analysing statistics, yield information and all other relevant information to identify potential new business, markets and trends
• Understanding the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them
• Managing third party sites and agents to establish rates, negotiate prices, ensuring proper implementation of reservations procedures, and maximising conversion ratios in order to achieve targets for the department
• Controling rooms inventory including allocation and reservations to areas of maximum yield and blackout dates, developing and conducting rooms based marketing activities, tracking sales programs/promotions/advertising and providing feedback as necessary to relevant departments
• Ensuring that all booking systems are maintained to achieve optimal results, liaising with Marketing team to ensure content is up to date and maintaining accurate records of room type selling and setting targets for the team
• Managing the Reservations Team, ensuring team members are developed effectively and generating a culture of high quality standards for relationship building, customer service, selling techniques, billing and processing contracts
• Handling all reservation requests as well as the group requests with our hotel software  
• Preparing offers for group and individual bookings complying with the expiry and cancellation deadlines 
• Reviewing daily the PMS reservations and the creation of packages 
• Checking, processing and filing of incoming reservation correspondence 
• Managing and dispatching vouchers 

As Director of Revenue Management, we expect from you:  

• Must have a minimum of 3 years experience in a similar role within luxury hospitality
• Strategic approach towards maximizing revenue through use of historical data and analysis of the marketplace and demand generators, either geographically or special event related
• Analytical approach to problem solving utilizing data to make conclusions
• Comprehension of all transient segments, their respective sales processes
• Comprehension of technical and managerial applications of Reservation, Sales, PMS and Revenue systems including but not limited to SMS, SynXis, Datavision, IDeaS and Delphi
• Strong leadership, strategic, analytical, and forecasting skills
• Effective time management, communication, and professional presentation skills
• Ability to multi-task and balance the priorities of the position
• Fluency in German and excellent level of English

Our Director of Revenue Management can look forward to the following world-class benefits, including but not limited to:

• Discounts on hotel stays and restaurants within the group
• Recognition and reward programs for our employees
• An exciting range of learning and development programs
• Opportunities for promotions and transfers worldwide
• Social events and wellness programs for our employees

Do you want to be part of this exiting pre-opening?

We look forward to receiving your application!