Mandarin Oriental, Da Nang is a forthcoming ultra-luxury beachfront resort located on Vietnam's central coastline, approximately 15 minutes from Da Nang International Airport. Currently targeted to open in 2027, the resort is being developed as a villa-led luxury destination featuring approximately 60 resort villas together with around 80 branded residences within the wider development. Guests will enjoy a range of luxury resort experiences including dining venues, wellness facilities, curated resort experiences, water sports activities, beachfront amenities, and private villa pools. Combining Mandarin Oriental's legendary service with one of Vietnam's most desirable coastal destinations, the resort represents one of the Group's most significant upcoming openings in Southeast Asia. 

As Director of RB&E, you will be responsible for the following duties:

• Leads the Food & Beverage and Experiences operations.
• Ensures guest feedback and comments are adequately handled.
• Provides leadership and support for all direct reports and other colleagues in the division and maintains effective colleague relations.
• Ensures the colleagues' career path and development needs are prioritized and documented along with performance management and a positive work environment is established and maintained.
• Conducts such functions as interviewing, hiring, employee orientation, performance reviews, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity reviews.
• Participates in public relations activities and promotional activities for the Food & Beverage and Experiences division.
• Leads all functions of the Restaurant, Bar & Experiences division, facilities, and financial performance to ensure maximum departmental profit and cost efficiency is achieved.
• Keeps Restaurant, Bar & Experiences costs in line with budget.
• Analyses sales mix, Restaurant, Bar & Experiences costings and pricing on a regular basis.
• Monitors market prices and makes revisions whenever needed.
• Reviews and analyses market trends globally and locally to ensure the operation remains current and competitive.
• Leads the implementation of new Restaurant, Bar & Experiences concepts and projects.
• Participates in the preparation of the annual budget and marketing plan, taking ownership of the Restaurant, Bar & Experiences division components.
• Prepares the annual Capex plan and manages Capex projects and expenditure.
• Continually seeks ways to improve revenues and efficiency across all Restaurant, Bar & Experiences outlets and offerings.
• Is responsible for and accountable for the Restaurant, Bar & Experiences departmental operating budgets.
• Oversees the development and delivery of distinctive guest experiences that complement the resort's positioning and enhance guest engagement.
• Is aware of, and complies with, safe working practices as laid down under FHLSS&E, HACCP and Health & Safety guidelines. This includes awareness of any specific hazards within the workplace.

Director of RB&E, we expect from you:

• Luxury Pre-opening Expert: Extensive leadership experience within a luxury hotel or resort brand, including a proven track record in pre-opening operations.
• Fluency in English is required. Additional language skills will be considered an advantage.
• Advanced knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
• Knowledgeable in all aspects of food and beverage operations including restaurants, bars, destination dining, in-villa dining, culinary operations and stewarding.
• Experience creating and delivering luxury guest experiences within a resort environment.
• Strong experience driving marketing and public relations activities across Food & Beverage operations.
• Current knowledge of international hospitality, dining, lifestyle, and luxury resort experience trends.

Behavioural Skills / Attributes:

• Ability to work in a dynamic pre-opening environment.
• Excellent interpersonal and managerial skills.
• Customer focused and team oriented.
• Flexibility and adaptability, with a high energy level.
• Ability to effectively organize and manage multiple projects and priorities.
• Highly self-motivated and detail minded.
• Commercially minded with a passion for luxury hospitality and guest experience.
• Innovative and proactive in identifying new opportunities to enhance guest engagement and revenue generation.

Our Commitment to You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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