Mandarin Oriental Pudong, Shanghai is looking for a Director of People & Culture to join our People & Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resort sand residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the Banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.

About the job

Based at the Mandarin Oriental Pudong, Shanghai within the People & Culture Department, The Director of People & Culture reports to the General Manager.

As Director of People & Culture you will be responsible for the following duties:

• The Director of People & Culture is responsible for the overall daily P&C operation including People & Culture and Learning & Development of the Hotel.
• Research, identify and propose appropriate Human Resources strategies to ensure the effectiveness of the Hotel.
• Keep updated with the latest trends in the field of applied human resource activities, legal updates and world-wide HR trends. 
• Advice and co-ordinate with management to ensure Hotel’s productivity and service standards are met in its highest level.
• Identify and design appropriate training and development initiatives to ensure a learning culture is developed within the Hotel.
• Ensure the compliance with all relevant hotel policies and procedures, local and government regulations pertaining to employment practices.
• Ensure proper administration of the Performance Management System in all departments and achieve a performance driven team.
• Define, establish and maintain proper communication channels so that an open, transparent organization can be created.
• Maintain harmonious employee relations and an environment conductive to top performance.
• Develop man power budget and ensure manpower is under control within the manning established.
• Responsible for recruitment of all level of positions.
• Recommend, propose and implement strategies to ensure retention of high performers. 
• Provide reports on recruitment advertisements cost effectiveness.
• Ensure all recruitment costs are within budget.
• Select recruitment agencies / head hunters and makes recommendations to management.
• Ensure all learning& development programs and initiatives are to maximize customer satisfaction, employee motivation and organizational profitability.
• Conduct Performance Management system training to new executives and department heads. 
• Ensure the selection and training of trainees is monitored and effective.
• Ensure the career development plans and succession planning of subordinates within HR Department.
• Personally coach executives and department heads in personnel management and training skills.
• Oversee training conducted by Learning & Development Department and departmental trainers are effective.
• Analyze training needs and ensure the preparation and implementation of training plans are designed to meet hotel’s needs.
• Ensure all new colleagues are equipped with hotel and product knowledge.
• Ensure career development policies and implements career paths for colleagues.
• Conduct exit interviews for Department Head level. 
• Attend to any labor  related legal cases.
• Implement, communicate and clarify any Human Resources related policies and rules and propose modifications to remain current with needs and trends.
• Develop and maintain hotel disciplinary system, conduct disciplinary meetings for supervisory staff and above.
• Perform related duties and special projects as assigned by the Management. 

As Director of People & Culture, we expect from you: 

• Bachelor and above in Hotel Management / Human Resources Management / Psychology
• Certificate in law is desirable
• Certified trainer in management programs
• At least 8-10 years in Human Resources in service industry, preferably in international 5-star hotel
• Experience in handling labor union
• Thorough knowledge of modern Human Resources tools and techniques
• Excellent communication
• Ability to manage and motivate a large diverse group of colleagues
• Ability to act as change agent, result driven
• Strong analytical skills and negotiation skills
• Well verse in PRC labor laws
•  
• Computer literate in basic MS office software
• Fluent in English and Mandarin

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance).
• Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus.
• Delicious work buffet meals & various team building activities.
• Support the internal talent transfer plan of the group worldwide.

We’re Fans. Are you?