Director of Marketing & Communications

Mandarin Oriental Mayfair, London is looking for a Director of Marketing & Communications to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

About the job

Based at the Mandarin Oriental Mayfair, London within the Sales & Marketing Department, the Director of Marketing & Communications is responsible for leading the development, implementation and execution of the hotel’s marketing communications strategy, directing the activities of those that report to you.

As a Director of Marketing & Communications at Mandarin Oriental Mayfair, you will be responsible for the following duties:

• Developing, implementing, and evaluating short and long-term marketing strategies to meet revenue goals, to grow RevPAR and to shift share for rooms, F&B, and ancillary departments.
• Preparing the hotel’s annual budget and development, implementing and adapting the Annual Marketing Plan as market conditions fluctuate.
• Developing the marketing and commercial strategies for the hotel and ensuring the strategies conform to MOHG’s brand philosophies, guidelines and initiatives.
• Determining sales strategies and lead efforts, coordinating these strategies between Global Sales Offices, Marketing & Communications Teams and on-property leadership.
• Ensuring that commercial strategies are aligned with Revenue Management and communicated to Sales, Marketing and hotel leaders, and are implemented and modified as market conditions fluctuate.
• Evaluating the effectiveness of property participation in channels and determining the proper spend deployment.
• Positioning the hotel in various distribution channels, ensuring information accuracy and monitoring competitor positioning.
• Managing the annual expenditure for all sales and marketing activities and control of the budgeted expenditure by a monthly forecast.
• Maintaining continual awareness of current and future competitors, for example but not limited to, product, published offers/pricing, renovation plans and inventory.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Increased holiday entitlement with Length of Service, up to 33 days off
• Access to Hospitality Action’s Employee Assistance Programme

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

We're Fans. Are you?

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK.