Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About the job

Based at the Mandarin Oriental, Milan within the Sales Department in Milan, the Director of Leisure Sales is responsible for overseeing the Leisure Sales strategy for the hotel in Milan and – since MOMLN & MOPAR belong to the same Group of companies - could be involved in the Leisure Sales strategy for the Mandarin Oriental, Paris. The Director of Leisure Sales reports to the Director of Sales.

As Director of Leisure Sales, you will responsible for the following duties:

• Ensures coverage of assigned and responsible multi-markets;
• Responsible for the account management of key and prospect accounts;
• Attends customer events, trade shows and sales missions to maintain, build and develop key relationships with local and international leisure travel partners;
• Actively prospect and generate new business from leisure market;
• Conducts weekly meetings with the Sales Team to track performance and monitor effectiveness of strategies;
• Carries out site visits as per company standards;
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their stay/program/event;
• Maintains continual awareness of current and future competitors, for example but not limited to, product, published offers/pricing, renovation plans, inventory, etc;
• Achieves annual revenue goal based on budget;
• Implements strategic actions based on hotel segmentation;
• Collaborate with the marketing team to align campaigns and promotions with leisure sales initiatives;
• Work closely with the reservations and revenue teams to optimize leisure segment pricing and availability.
• Participates on branded conference calls;
• Communicate with Regional Sales Offices in assigned territories, to maximize sales opportunities.

As Director of Leisure Sales, we expect from you: 

• Must be excellent in using computer and well versed in all computer applications
• Must work well in stressful high-pressure situations; maintain composure and objectivity under pressure
• Excellent organizational skills and ability to work in dynamic and fast-changing environment
• Must have an established network of connections
• Excellent business negotiation and customer relationship management skills
• Available to travel abroad
• Excellent communication skills in all aspects: verbal, written and non-verbal
• Fluent in Italian and English. Additional languages would be beneficial 
• Professional and appropriate business appearance and presentation
• Quality driven with a passion for excellence.
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
• Minimum 8/10 years of experience working in a 5-star hotel environment within Sales and Banqueting
• A minimum 3 years of experience in a leadership role

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for business clothes

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