Director of In-Room Dining

Mandarin Oriental New York is looking for a Director of In-Room Dining to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Food and Beverage Department in New York City, the Director of In-Room Dining is responsible for maintaining an efficient operation of the department and meet guests’ expectations for quality of the product and service while making sure that all standards and procedures of the department are being followed. The Director of In- Room Dining reports to the Director of Food and Beverage.

As Director of In-Room Dining, you will responsible for the following duties:

• Provide leadership and support, train, audit, and evaluate in-room dining managers, servers, order takers, and mini-bar attendants, on proper in-room dining standards and procedures, include Forbes and LQE.

• Perform daily departmental meeting with all Room Service colleagues to engage, train, and motivate.
• Perform administrative duties including but not limited to, scheduling, payroll, inventory, stock replenishment, etc.
• Maintain inventory of all Room Service supplies, including, linen, equipment, chinaware and flatware, and mini-bar supplies and stock
• Inspect Room Service area, floors, and service landings to ensure standards of service are maintained.

• Implement new menus and promotions such as holiday and special event promotions.
• Manage event orders and other special IRD events and junkets, and ensure timely delivery of all items, and oversee proper set-up and breakdown of special events.
• Ensure all in-room dining orders, including amenities, are delivered in a timely manner and in line with Forbes and LQE standards.
• Ensure in-room dining menus are up to date, accurate, and distributed appropriately.
• Assists with check reconciliation with regards to voids, promos and discounted items, and assures that checks are settled in an honest and accurate way.
• Maintain an active trace system for guest history on their F&B preferences
• Responds to guest inquiries and coordinates special arrangements
• Assist to develop yearly budget as it relates to In-Room Dining
• Attend hotel meeting including P&L, F&B meetings, and pre and post conference meetings
• Enforces established guidelines and policies of the hotel and revise standards and procedures for in-room dining department, as necessary.
• Maintain compliance with FLHSS standards.
• Understands and follow the laws and guidelines for food safety, and beverage service

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Director of In-Room Dining, we expect from you:

• Reading, writing and oral proficiency in the English language.
• Willingness and ability to work a flexible schedule, including late hours, weekends, and holidays.
• Have a minimum of 5 years’ experience F&B In-room dining management or department director experience in a similar position in a luxury hotel property
• Previous experience working in a union environment and high familiarity with Industry Wide Agreement is preferred.
• High attention to detail and have the ability to handle multiple tasks at one time.
• Superior communication with all colleagues and high organization skills
• Ability to regularly stand and for large periods, frequently required to walk, push, pull, etc. 
• Ability to lift 25+ pounds.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits

• Salary: $95,000 to $105,000 yearly
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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