Director of Housekeeping

Mandarin Oriental New York is looking for a Director of Housekeeping to join our Rooms team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Rooms Department in New York City, the Director of Housekeeping manages all aspects of the Housekeeping Department. The job includes property maintenance inclusive of all public areas indoor and outdoor, all F&B outlets, spa, laundry/valet facility and guest rooms maintaining the highest standard of cleanliness in all guestrooms and public areas; recommending and implementing procedural changes; and managing the department. The Director of Housekeeping reports to the Director of Rooms.

As Director of Housekeeping, you will be responsible for the following duties:

• Develop and implement housekeeping procedures and standards that promote a clean, safe, and welcoming environment for guests and staff following Mandarin Oriental Principles and Forbes and LQA Standards.
• Supervise and coordinate the activities of housekeeping staff, including hiring, training, scheduling, and performance evaluations.
• Manage, organize, and maintain inventory of housekeeping guest supplies and hotel equipment. Ensure that supplies are ordered and received in a timely manner, thus providing the colleagues with the tools required to be successful.
• Monthly linen inventories with a comprehensive understanding of inventory par levels and purchasing requirements. 
• Oversee the inspection of guest rooms, public areas, and back-of-house areas regularly to ensure cleanliness, safety, and maintenance standards are met. Creating a tracking system for all inspections along with internal departmental audits of both managers and line colleagues.
• Respond to and resolve guest complaints and issues in a timely and professional manner. Reviewing all manager e-logs and identifying areas for improvement within the department as well as the hotel.
• Prepare and manage departmental budgets and monitor expenses to ensure that they remain within budgetary guidelines.

 NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Director of Housekeeping, we expect from you: 

• College degree in Hospitality Management or similar field preferred.
• Minimum 5 years of Housekeeping in a Director or equivalent senior leader role in a luxury hotel
• Must possess a good written and verbal command of the English language

• Knowledge of HMS Operating System preferred
• Prior experience with housekeeping systems
• Proficient in Microsoft Excel and Microsoft Word
• Experience in Project Management
• A familiarity with several key events throughout the year (International housekeeping week, UNGA, FLHSS Audit) and the ability to implement structured processes to execute these events successfully.
• A familiarity with the workings of guest floor junkets and how to properly execute these events.
• A strong working understanding of the Collective Bargaining Agreement and how it pertains to the housekeeping department with regards to disciplinary actions, scheduling, layoffs, work recalls, job classification scopes of work etc.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits:

•  Salary $ 125,000 - $140,000 yearly
• A competitive benefits package, including health, dental and vision, 401(K), etc

We’re Fans. Are you?