Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

The Company

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo, renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

Purpose of Position

Based at Mandarin Oriental, Tokyo, Director of Food & Beverage will oversee all daily operations of the hotel’s food and beverage outlets, including restaurants, bars, banqueting, kitchen, and stewarding. You will ensure the highest quality standards, guest satisfaction, and operational efficiency. Responsibilities include managing budgets, controlling costs, maintaining food quality, training and developing staff, and ensuring compliance with health and safety regulations. You will also lead performance reviews and continuously work to improve service standards across all F&B departments.

Duties and Responsibilities

As Director of Food & Beverage, you will be responsible for the following duties:

• To supervise the function of all F&B colleagues, facilities and financial performance to ensure maximum departmental profit and cost efficiency is achieved.
• To manage yearly the pre-opening, opening, running and closing of all terraces at the same high level of standard as our regular outlets.
• To control and analyse, on an on-going basis, in order to optimise the following: quality levels of products and service, guest satisfaction, quality measurements (such as LQE & MO Pillars), merchandising and marketing, financial performance and hygiene and cleanliness
• To coordinate and supervise the preparation, presentation and service of food and beverage products to ensure the highest quality at all times.
• To coordinate and supervise the preparation, presentation and service of food and beverage products to ensure the highest quality at all times.
• To keep an up-to-date standard recipe file for F&B items to include: sales history, sales mix, actual costs, potential costs, par stock and production time
• To ensure maintenance and programming of all F&B systems.
• To ensure that all hardware is operational and updated.
• To organize annual maintenance of the contingency systems that supports IT&T equipment and systems.
• Identify F&B technology trends that might be suitable and appropriate for the operation.
• To participate in public relation activities or promotional activities designed at enhancing the image and profitability of the food and beverage department of the hotel.
• To work with Sales and Public Relations to manage the roll out of the annual promotional schedule and to create additional programs or promotions to improve the profitability and image of the F&B operation.
• To encourage usage of Social Media for F&B brand awareness, guest feedback and increased revenues and assess outcome.
• To monitor and analyze the competitors operations in order to assess their activities and trends and to ensure that we keep getting better to keep us the best.
• To review and analyze market trends globally and locally in order to keep up to date in our operation.

As Director of Food & Beverage, we expect from you:

Experience and education

• Bachelor’s degree in Hospitality Management or similar preferred
• Minimum 10 years working experience with at least 6 years of Food and Beverage experience.
• Minimum 4 years working experience in a luxury hotel operation in a similar supervisory capacity.

Technical skills

• Excellent knowledge of all aspects of F&B Operations, including Restaurant and Bar Management, Banqueting, In Room Dining, Culinary and Stewarding.
• Ability to assemble, analyse, understand integrated spreadsheets, and complex information.
• Prioritisation and organisational skills necessary to meet deadlines and project execution.
• Experience in developing strategic business and/or Food and Beverage plans.
• Knowledge in Food and Beverage budget preparation, profit and loss statement analysis and forecasting.
• Strong background on Food and Beverage cost control and technical knowledge.
• Experience in dealing with a multi-cultural environment and people oriented.
• Effective communication skills both written and spoken, in Spanish and English, with strong presentation skills.
• Excellent leadership, organizational, planning, decision-making and analytical skills
• Ability to handle pressure in a fast-paced environment.
• Able to facilitate change in the working environment for continuous improvement.

Our Commitment to You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and discretionary incentive bonus
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance
• Labour Insurance Plan – Employment Insurance and Workers’ Accident Compensation Insurance
• Retirement Plan – Defined Contribution Plan for Permanent Employees

We’re Fans. Are you?