Director of Commercial Strategy

Mandarin Oriental Sanya is looking for a Director of Commercial Strategy to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

MANDARIN ORIENTAL, SANYA

A hidden gem where nature is celebrated, and privacy is assured.

Sanya Mandarin Oriental, Coral Bay is the first hotel of Mandarin Oriental Hotel Group in Chinese mainland. Overlooking the South China Sea and boasting a 1.2‑kilometre stretch of pristine coral beach, it is an exclusive beachfront resort that occupies an entire bay.

Encompassing 12 hectares of hillside seafront land, the hotel seamlessly blends Southeast Asian resort aesthetics with Oriental Zen elements, creating a secluded and tranquil luxury ambience away from the bustle.

While embodying contemporary luxury and Hainan’s distinctive character, the hotel reflects the Group’s Oriental heritage, offering guests a peaceful retreat to unwind and escape the chaos.

About the job

To be responsible for formulating an annual Sales and Marketing Plan. The plan should incorporate clear and specific action plans for all related departments. In addition to this, to set a measurable results system for all colleagues of the team and regional Sales Offices.

The Director of Commercial Strategy will report directly to the General Manager.

As Director of Commercial Strategy, you will be responsible for the following duties:

• Together with the General Manager, to establish and implement a strategic rate structure for all market segments.
• Together with the Revenue & Reservation Manager, to apply a Yield Management System to achieve the hotel’s budget goals.
• To be accountable for controlling the Marketing budget to the agreed annual level.
• To be responsible for the hotel’s overall rooms availability. Through the Director of Revenue, ensuring that inventory controls are applied, and revenue maximized.
• To direct the hotel sales activities through the Sales Team, ensuring that the sales team achieves their goals as laid out in the annual Marketing Plan.
• With the Director of Sales, to work closely with area and regional Sales Offices to ensure that measurable results targets are achieved.
• To plan and where appropriate, execute sales trips to major market areas and report new potential markets that should be considered.
• To continually analyze and review local and international market changes.
• Together with the General Manager, to agree programs that may be executed to address these changes. Where appropriate, these programs should be implemented through the Sales and Communication Teams.
• To maintain close relationships with all key decision-makers both in local and international markets.
• Together with the Director of Communications, to execute the direct marketing, advertising, public relations and internet marketing plan.
• To ensure that a comprehensive system for Group Allocations/Blocks is established. This system should be carefully monitored in conjunction with the Director of Sales and Director of Revenue.
• To ensure that all departments within the Sales & Marketing Division have a training plan for the year and that all colleagues have completed Legendary Sales Training and Legendary Quality Experiences training.
• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• To communicate assertively and openly with MOHG Sales and Marketing Divisional Heads, Regional Sales offices and contracted P.R. and Communications consultants and companies.

As Director of Commercial Strategy, we expect from you:

• Strategic thinker with a strong commercial acumen and a deep understanding of the luxury hospitality landscape
• Exceptional leadership and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
• Excellent written and verbal communication skills, with a mastery of storytelling and brand voice
• Proactive, results-driven, and able to manage multiple priorities in a fast-paced environment
• Highly connected within the media and influencer community, with established relationships across key markets
• Culturally aware, adaptable, and passionate about delivering excellence in all aspects of brand representation
• Trustworthy, responsible, and committed to upholding the highest standards of integrity and professionalism

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Local benefits

• A competitive salary and benefits packages
• Annual Leave and Public Holidays
• Social Insurances and Housing Fund
• Free accommodation and meals

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