Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime destinations worldwide.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental, Doha
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
At Mandarin Oriental, Doha, we welcome colleagues who are passionate about delivering the best service and exceeding our guests' expectations.
Main Responsibilities
Create focused conversations with guests to identify their personal preferences.
Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
Provide clear directions for all guests travelling outside of the hotel
Respond to all guests’ needs and requests, utilizing proper communication skills within resources and other departments when appropriate
Maintain a daily record via Alice of all guest requests, reservations and confirmations for guests
Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges
Assists guests in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities
Builds relationships with guests to delight and gain loyalty
Requirements
Senior School qualification or equivalent
Membership of Clefs d'Or is an advantage
Previous experience working in the Middle East is an advantage.
Minimum 2 years of experience working in a 5-star hotel environment.
A minimum of 1 year of Concierge/ Guest Relations/ Front Office experience
Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS
If you are interested in joining our team apply today!
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