Mandarin Oriental, Doha is looking for a Concierge to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
As Concierge, you will be responsible for the following duties
Create focused conversations with guests to identify their personal preferences.
Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
Provide clear directions for all guests travelling outside of the hotel
Respond to all guests’ needs and requests, utilizing proper communication skills within resources and other departments when appropriate
Maintain a daily record via Alice of all guest requests, reservations and confirmations for guests
Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges
Assists guests in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities
Builds relationships with guests to delight and gain loyalty
As Concierge, we expect from you
Senior School qualification or equivalent
Membership of Clefs d'Or is an advantage
Previous experience working in the Middle East is an advantage.
Minimum 2 years of experience working in a 5-star hotel environment.
A minimum of 1 year of Concierge/ Guest Relations/ Front Office experience
Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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