To provide support for a smooth and efficient operation of Colleague Services in relation to cafeteria and accommodation; thus, directly impacting on providing support for Colleagues. 

Responsibilities

• Manage the Accommodation tracker and Accommodation Daily Updates and update any changes that concern the Colleagues (i.e. incoming Colleagues, leavers, internal transfers, title change, live outs, live ins etc.)
• Coordinate with service supplier on a weekly basis that all accommodation trackers are updated to ensure accurate invoicing
• Review the monthly man-days and confirms with Colleague Services Manager
• Receive Statement Forms regarding accommodation related requests or complaints and creates accommodation online tasks
• Manage the accommodation online tasks and monitors completion of any Statement Forms or Service Request Forms.
• Prepare rooms as per expected arrival schedules and/or conducts room check as per departure schedule, any raised accommodation-related Statement Forms and ensure complete documentation of all completed tasks
• Coordinate with service provider (i.e. Engineering) for any operational concerns of accommodation (as per spot checks and/or any concerns raised)
• Ensure complete documentation of all completed tasks
• Ensure proper documentation of all completed Statement Forms or Service Request Forms
• Filing of personnel files of Colleagues living in the hotel provided accommodation (i.e. Room Inventory list, Accommodation guidelines)
• Monitor Cafeteria Spot checklist on a daily basis and follow up with Engineering (or any other department) as necessary to resolve any raised issues
• Ensure HACCP standards are consistently being implemented through random checks in cafeteria
• Liaise and follow up with cafeteria service provider for any operational concerns of the cafeteria
• Conduct site induction for cafeteria service provider staff assigned in the hotel.
• Monitor all cafeteria equipment are in good working order at all times; coordinate with Engineering as necessary
• Assist Human Resources with design and implementation of cafeteria themed lunches
• Assist with any issuance of meal vouchers and ensure accurate remittance
• Manage Colleague Services files to ensure all information is up to date
• Perform any other administrative duties to ensure proper and complete documentation
• Assist the Colleague Services Manager in preparing and/or updating/revising all Colleague Services related policies, SOPs, forms and processes
• Handling and responding/processing incoming calls and correspondence
• Drafting letters, e-mails and standard reports and presentations many of which will be based on standard templates
• Assist with any requirement to organize meetings, briefings and/or department internal events including invitations and room bookings
• Assist with taking and distributing meeting minutes
• Handle any filing required and ensure the necessary documents and records are updated and filed correctly
• Keep the relevant stationery stock for the department and handling stationery requisitions as required
• Update any regular trackers, excel sheets or reports
• Assist Colleague Services Manager in the day-to-day operations of areas such as, but not limited to, cafeteria, accommodation and other areas in the back-of-house (i.e. locker room, etc.)
• Communicate any health or safety hazards to Colleague Services Manager and/or coordinate with other departments as necessary, to resolve issue
• Ensure notice boards are updated with latest information and removes old posts accordingly
• Conduct accommodation site induction to newly-assigned Colleagues
• Assist with all Human Resources engagement related activities and initiatives