Mandarin Oriental The Landmark, Hong Kong is looking for a Coffee Experience Manager to join our F&B Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 111 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Based at Mandarin Oriental The Landmark, Hong Kong within F&B Service Division in Hong Kong, the Coffee Experience Manager is responsible for delivering an elevated coffee and tea experience, supported by exceptional product knowledge and advanced technical expertise. In addition to personal craftsmanship, the Coffee Experience Manager plays a key leadership role by transferring skills and knowledge to the wider team, ensuring that high standards of preparation and presentation are upheld at all times. The Coffee Experience Manager reports to the Assistant F&B Project Manager.

As Coffee Experience Manager, you will be responsible for the following duties:

• Maintain professional grooming, hygiene, and punctuality at all times.

• Attend daily briefings, training, and support cross-department operations.

• Assist in overall hotel functions and handle emergencies professionally.

• Ensure full FOH and BOH readiness, including mise en place and station setup.

• Prepare and maintain coffee/tea stations, equipment, and stock levels.

• Follow HACCP standards and ensure cleanliness and hygiene consistently.

• Take ownership of beverage operations and deliver smooth service.

• Provide warm, personalised guest service and anticipate guest needs.

• Accurately take orders using POS and promote upselling opportunities.

• Prepare and serve beverages to brand standards with consistent quality.

• Maintain cleanliness and organisation during service and handle guest feedback.

• Demonstrate advanced barista skills, including coffee preparation, latte art, and equipment maintenance.

• Ensure strict adherence to recipes, beverage quality, and brand standards.

• Possess strong product knowledge and engage guests with recommendations.

• Support team development through training, coaching, and maintaining service excellence.

• Perform any other duties as required by your department head from time to time

As Coffee Experience Manager, we expect from you:

• Minimum 4 years’ working experience in similar capacity, preferably in luxury hotel

• Excellent managerial and interpersonal skills

• Passionate about delivering an exceptional F&B service

• Pleasant, presentable, service -oriented and good supervision skills

• Proficient in Cantonese and English. Mandarin is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?