Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Club Lounge Executive to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Club Lounge Department, the Club Lounge Executive is responsible for meeting and exceeding guest expectations by providing efficient and courteous Front Desk services and courteous Club Lounge services in accordance with Legendary Quality Experiences. The Club Lounge Executive reports to the Club Lounge Manager.

As Club Lounge Executive, you will be responsible for the following duties:

Administration

• Greet and escort guests promptly to their rooms
• Handle cash drawer properly as outlined in the MOHG Controller’s manual
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
• Demonstrate teamwork by cooperating with and assisting colleagues as needed
• Address special guest preferences recorded in guest history profiles
• Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telecommunication, Reservations, Butler and Room Service colleagues
• Handle guests’ incoming and outgoing correspondence (facsimile, messages, mail, etc.)
• Performs Check-in & Check-out
• Communicate clearly with the Night Auditor and Accounts Department
• Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
• Perform assistance to guests in any area of the hotel
• Perform assistance to guests in all hotel areas
• Demonstrate teamwork by cooperating with and assisting colleagues as needed
• To be fully conversant with the hotel’s services and facilities i.e. Business Centre, restaurants, spa etc. and to actively promote and up sell these
• Work very closely with Concierge team to ensure delivery of the Mandarin Oriental personalized service to the guests.
• Work closely with all departments to ensure delivery of Mandarin Oriental exceptional service
• Ensure to protect guest information
• Perform any other reasonable duties as required by the Club Lounge Supervisor/Manager
• Perform any tasks as assigned by the Management. 

 Food and Beverage 

• Sets up the Breakfast buffet and prepares the lounge for breakfast service.
• Seats the guest and provides excellent service for breakfast and drink service.
• Sets up the buffets on time and replenishes them if necessary.
• Clears and resets the tables.
• Prepares and serves drinks and cocktails.
• Keeps the pantry and lounge in perfect condition.
• Cleans the operating equipment if there is no steward in the afternoon/evening.
• Serves welcome drink when there is a check-in.
• Counts the operating equipment.
• Collects the orders from the storeroom.
• Prepares the operating equipment daily for the service.
• Brings down the dirty linen to the linen room.
• Orders and collects clean linen.
• Participates in food and beverage, linen and operating equipment inventory.

 Maintaining Standards

• Greet guests with a smile and warm welcome.
• Attend to guest timely needs for deliveries.
• Ability to understand guest inquiries and provide a response.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Ability to analyze and resolve problems exercising good judgement.
• Must have a professional image and personality exuding confidence.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Accommodate all guest requests in an accurate and efficient manner.
• Maintain cleanliness and working condition of departmental equipment/supplies.
• Maintain the condition of Club Lounge and pantry.

As Club Lounge Executive, we expect from you: 

• High school diploma or suitable equivalent
• Previous experience in the same role in a luxury hotel is preferred, resort experience is required
• Outstanding written and verbal communication skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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