Catering Sales Manager

Mandarin Oriental New York is looking for a Catering Sales Manager to join our Catering Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Catering Office in New York City, the Catering Sales Manager is responsible for contracting, producing and executing all food and beverage only events in the Banquet Space.

The Catering Sales Manager reports to the Director of Catering.

As Catering Sales Manager, you will be responsible for the following duties:

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experience, Departmental Legendary Quality Experiences on a daily basis and through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Walkthroughs/Sites of the Banquet Space
• Following up on Inquiries
• Prepare proposals and negotiate contracts for prospective clients
• Determine with the client appropriate food and beverage selections, room layout, décor, and audio-visual needs as it pertains to each group
• Management of events from 10-750 people
• Generating the Banquet Event Order
• Generating the Floor plan for the Event
• Coordinate event details with the Banquet Managers and Culinary Staff
• Daily solicitation of new accounts
• Entertain Meeting and social event planners
• Participate in meetings: Morning Operations Briefing, Morning Huddle, Resume Meeting, Banquet Event Order, Pre-Con, and Menu Tastings.
• Maintain an active trace/follow-up system on all inquiries and personal sales calls.
• Be fully versed in the facilities and capabilities of the hotels competitive set. Maintain a visible presence in the community through involvement with Industry associations.
• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Maintain high standards of personal appearance and grooming.
• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experience, Departmental Legendary Quality Experiences on a daily basis
• Generating a Summary of Charges for the client and making sure that payment is received for both the deposit and final payment prior to the event
• Inputting of the food and beverage figures into Sales Force to assist in the budget and projection for the year
• Responsible for meeting monthly Sales Forecast
• Results‑driven mindset with a track record of meeting or exceeding revenue targets

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Catering Sales Manager, we expect from you: 

• Excellent communications skills – written and verbal.
• Excellent organizational skills and the ability to multi-task and prioritize accordingly
• Must hold an undergraduate degree or equivalent experience in a relevant field
• Fluent in English
• Computer literate-must be proficient in HMS, knowledge of Salesforce, Cvent (Allseated)
• College degree
• Requires flexibility in scheduling, including early mornings, evenings, weekends, and on-call availability during major events.
• Excellent computer skills in Microsoft Office and hotel sales and property management systems
• 2–5+ years of experience in conference services, or hotel operations
• Knowledge of banquet operations, audiovisual requirements, and event logistics.
• Well-groomed and professional in appearance and manner to meet and interact with clients
• Well versed in Events and Food & Beverage financial aspects
• Takes initiative
• Ability to multitask under pressure and manage concurrent events
• Strong attention to detail
• Strong interpersonal and guest relations abilities, a flexible, dynamic and positive demeanor.
• Ability to work on-site, including some evenings and weekends, as required by event schedules.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits:

•  Salary $85,000 to $98,000 yearly
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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