Catering Coordinator

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Catering Department in New York City, the Catering Coordinator is responsible for providing administrative support to the Catering office.

The Catering Coordinator reports to the Director of Catering.

As Catering Coordinator, you will be responsible for the following duties:

• Generates business correspondence
• Generates Banquet Event Orders
• Utilize Delphi system for accurate blocking of events, groups, traces, and generation of BEOS
• Generate Delphi Daily and Weekly Reports
• Attend daily departmental meeting
• Generate amenities requests and input traces in SMS
• Generate draft weekly departmental schedule as per event schedules
• Collect, organize, copy and distribute banquet event orders to all relevant departments
• Take inquiry information for catering events and one day meetings
• Provide to the Director of Catering & Conference Management with copies of the Daily Communication Form for daily departmental meeting
• Create in a weekly basis Group Leads list for preferred vendors
• Create on a monthly basis Meeting Planner Survey information list for managers’ review and email to corporate office
• Generate monthly office supplies order for the department
• Maintain inventory for Catering Sales Kit, Wedding Packages, Banquet Menus and all collateral material
• Data entry for Event Inquiries list on a weekly basis
• Update client mailing list
• Order valet parking, flowers, coat check, bathroom attendants, piano tunings and other additional services on a weekly basis
• Update agenda with available dates to sell for Catering Managers
• Generate Post As report to be reflected in the Directory Boards on a daily basis
• Send out proposals, contracts, thank you cards, booking notices, complimentary suite reservations and room reservations as requested by Managers.
• Create buffet labels for all Catering Events
• Deal with all incoming calls and mails.
• Prepare files, reports, correspondence and other relevant business documentation.    
• Maintain an updated filing system.   
• General administrative duties - including processing expense reports, coordinating the submission of proposals, planning meetings, tracking sales progress, troubleshooting minor technical problems, maintaining department database records
• Sort out Mail/Bring mail to main Colleague Entrance at the end of the day
• Filing - Handles departmental filing and filing for senior management team on an as needed basis.
• Assist with site inspections
• Any other duties deemed necessary

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Catering Coordinator, we expect from you: 

• Reading, writing and oral proficiency in the English language
• Computer literate-must be proficient in SMS; knowledge of Delphi
• College degree
• Organized
• Strong writing/communication skills
• Takes initiative
• Must have the ability to handle multiple tasks at one time
• Must have superior organizational skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay and Benefits:

•  $30 per hour to $34 per hour Pay - commensurate with experience
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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