Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
To ensure that Mandarin Oriental, Taipei’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
To be able to lead and communicate with his/her colleagues during the restaurant operation
To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your outlet manager to actively encourage a professional and dedicated team.
To assist the Outlet Manager/Asst Outlet Manager in enabling colleagues to consistently achieve the service and product delivery standards with a high degree of client care and service at all times
Oversees the set-up and operation of a station/section in a restaurant
Provide services for guest such as order taker, promoting the restaurant food and beverages.
Provide recommendation and prepare wine choice for the guest.
To co-ordinate the service of food and beverage efficiently and accurately.
To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
To involve with service related to VIP guests
To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the Outlet Manager/Assistant Outlet manager, followed by effective communication
To identify and carry out any specific training and development needs among the team
To perform and check all duties related to restaurant opening/closing check list
Perform any other reasonable duties as required by the Outlet Manager/Asst Outlet Manager
To carry out and supervise daily, weekly and monthly inventory
Responsible for cash float and cashiering
To maintain and order all the store requisition
To prepare and maintain Buffet Tags
To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Taipei/Group generally
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