Mandarin Oriental Downtown, Dubai is looking for a Bellman Supervisor to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Concierge department in Dubai, the Bellman Supervisor is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering and storing of guests’ luggage, communication of information and handling guest requests. The Bellman Supervisor is responsible of running the Bell Desk and monitor the Ground Lobby. Bellman Supervisor reports to the Assistant Guest Services Manager.

As a Bellman Supervisor, you will be responsible for the following duties:

• Operate and oversee the Bell Desk, including managing the bell team through hiring, training, scheduling, and evaluations.
• Maintain and audit luggage storage operations using GoConcierge and ensure secure, organized handling of guest belongings.
• Greet and assist guests upon arrival and departure, removing luggage from rooms post-checkout and initiating contact when needed.
• Ensure strong knowledge of all hotel services such as spa and dining, and accurately communicate guest needs to relevant departments.
• Uphold guestroom access security, address guest inquiries effectively, and ensure satisfaction through adherence to MOHG standards.
• Monitor compliance with FLHSS&E procedures and prepare performance and operational reports related to bell staff and guest services.

As a Bellman Supervisor, we expect from you: 

• Senior school qualification or equivalent is required, along with at least 3 years of experience in a 5-star hotel environment.
• Minimum 2 years of specific experience in Door or Bell roles; prior experience in the Middle East region is a plus.
• Strong communication and interpersonal skills are essential, with a commitment to exceptional guest service.
• Must be able to understand guest expectations and deliver high-quality service independently.
• Requires strong leadership and organizational abilities to effectively manage a team and multitask in a dynamic setting.
• Physical stamina is necessary, including the ability to lift heavy luggage, stand for long periods, and work flexible shifts.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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