Duties and responsibilities:

• Assist guests with car doors upon their arrival 

• Offer guests a warm “Welcome” and a sincere “Farewell” 

• Able to exert physical effort in placing, removing and transporting guest luggage 

• Deliver upon check-in and remove luggage upon check-out from guests’ rooms 

• Handle luggage promptly and safely 

• Maintain the cleanliness of the driveway and entrance 

• Handle delivery and storage of guests’ items and baggage 

• Park safely the guests’ cars in the resort’s parking lot 

• Check arrival and departure reports to anticipate the guests’ needs 

• Be familiar with the room’s products and services that are offered, including IT equipment 

• Perform Mandarin Oriental’s standards in accordance with Legendary Quality Experience’s principles 

• Perform all the duties as deemed appropriate by management 

Requirements:

• Full proficiency in English and Italian; an additional language is preferred 

• Minimum of 1-year-experience in a 5-star luxury hotel 

• Valid Driving Licence