Responsibilities

• Welcome the guests upon their arrival in a friendly and caring manner according to the Emirates Palace Mandarin Oriental standards and assist them with the delivery of the luggage to the room in an efficient and timely manner
• Escort guests to the room. For the first time guests, explain hotel services. To provide further explanation of facilities in the room to ensure guest comfort during the length of their stay
• For regular guests, if appropriate, maintain a friendly and caring conversation
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests
• Handle guest requests in a polite and efficient manner, refer requests to relevant department if needed to ensure customer satisfaction
• Collect luggage from guest rooms and keep it in a secure area until guests’ departure 
• Maintain visibility in the lobby entrance area and help guests when seeing them carrying the luggage on their own
• Upon request, to store guest luggage into the luggage storage room. Handle all luggage with care

Skills & requirements

• Previous experience in the same role in a luxury hotel is required, resort experience is a plus
• Passionate about hospitality and guest service 
• Engaging, helpful and friendly, positive attitude