Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

Duties and Responsibilities

Anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
Meet all reasonable needs and requests of guests within acceptable time frames.
Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
Recognize guest dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and guest feedback/ complaint procedures.
Offer assistance to colleagues when required, to ensure designated work goals are met.
Demonstrate trust, support and respect towards team members in day-to-day work activities.
Conduct communication with guests and colleagues in a polite, professional and friendly manner.
Assist Housekeeping in set up preparation of Beach area for service utilizing opening checklist and as instructed through briefings.
Maintaining an open-line of communication with F&B colleagues.
Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.

Requirements

Excellent communication skills in all aspects: verbal, written and non-verbal
Fluent in Turkish and English. Additional languages would be beneficial
Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence.
Prior Hotel experience would be an advantage