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Bartender

  • JR-01642
  • Food & Beverage
  • Full time
  • Permanent
  • Mandarin Oriental, Tokyo
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  • By delegating own task to colleagues and Outlet Managers, lead and coach them to grow
  • Understand his/her influence to other department by her/his positive attitude to colleagues, daily statement, behavior, ideas
  • Organize consistent and monthly-scheduled bar training sessions based on bar techniques and hotel/Group’s service standards (LQA, MOQA, FORBES）
  • Creation and update of the bartender training manual as well as the bartenders’ training check lists
  • Update open / close check list of the bars  
  • Actively engage with departmental trainers
  • Creation and update of SOP / P&P linked to the Bar Service and Bar Product
  • Proactive involvement to daily operation and support when busy
  • Active engagement to the assignment given by superior
  • Problem solving for daily challenges, taken full responsibility of the matter and provide instructions if needed
  • Handling of guest comments and complains and efficient problem solving to the matter
  • Handling of hotel VIP guests (regardless in house or not)

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