Barista

Mandarin Oriental Jumeira, Dubai is looking for a Barista to join our Noor Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Mandarin Oriental Jumeira, Dubai within the Food and Beverage Department in Dubai, the Barista is responsible for offering and preparing an outstanding selection of creative beverages. They will support the servers in any other required duties and tasks under the guidance of the respective managers and supervisors. Barista reports to the Senior Barista.

As Barista you will be responsible for the following duties:

• Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.
• Knowledge of mixing and matching ingredients to offer an outstanding selection of creative non-alcoholic drinks, coffee, espresso, blended coffee, teas and be able to garnish all drinks as per the given standards and explain their characteristics. Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies and regularly update the Standard Drink Appearance file (SDA).
• If necessary be able to personally interact and recommend suitable drinks for guest.
• Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
• Set up daily bar counter and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.
• Assure that all beverages, such as coffee, teas in good order to be served.
• Assist the Bar Supervisor and manager to create new blended drinks for promotional activity and new menus.
• Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.
• Assist in carrying out monthly inventories together with the Bar Supervisor and managers.
• Responsible for checking the temperature of the fridges or heating equipment and follow the First in, First Out standards.
• Assure that correct date labelling is always in place for all related products.
• Clean and sanitize the designated areas after each shift and when required.
• Carry out periodic deep cleaning of all related areas including storage facilities and fridges.
• Operate the required steps on the point of sales system in order to process food and beverage orders.
• If requested being able to carry out cashiering and daily cash and credit collections.
• Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.
• Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
• Report guest’s preference to superiors and act upon them whenever known.
• Ability to understand guest needs and to deliver superior customer service.
• Ability to work long hours with a strong focus on operational excellence.
• Familiar with restaurant point of sales and cashiering procedures is preferred.
• Ability to prepare and suggest classic and innovative beverages.
• Knowledge of Bar service procedures and standards as well as good knowledge of spirits and cigars.
• Ability to understand the flow of service and handle multiple tasks effectively is preferred.
• Basic computer skills including MS Office is preferred.
• Ability to understand effective approaches of communication with different individuals.
• Able to communicate clearly with peers and superiors.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages

We’re Fans. Are you?