Ensure that restaurant team has good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest
Ensure that all staff arrive for and finish shifts at correct time
Develop strategies to ensure staff are correctly managed and staff problems can be remedied
Ensure that tables are arranged and set up accordingly
Ensure that service stations are correctly arranged and set-up
Ensure that all staff are familiar with correct billing procedures
Maintain all equipment in good condition and ensure colleagues are trained.
Arrange daily meetings for colleagues and attend daily meetings
Attend all training sessions arranged by MO
Ensure up-to-date training materials are circulated to relevant staff
Ensure small groups of VIP guests are catered for according to MO standards
Ensure correct quality and presentation of all dishes and drinks is being communicated to staff
Conduct and attend all meetings in absence of managers
Financials
Ensuring that outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation
Communicate outlet performance to Manager and senior management
Creating and executing plans for department sales, profit and staff development
Ensure all staff seek to reduce loss and maximise profitability wherever possible
Human Resources/ Colleagues
Supervise F&B colleagues by directing and guiding his/her subordinates
Ensure that the outlet is adequately staffed during his/her shift and to notify his/her superior of any shortages in line with budgeted targets
Identify and carry out any specific training and development needs among the team
Ensure the performance of staff is accurately managed, assessed and acted upon
Ensure to work towards achieving goals at colleague satisfaction.
Maintaining Standards
Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement
Guest Service
Ensure guests preferences are remembered by staff and delivered on
Ensure all colleagues are well trained in all aspects covering their Job description.
Ensure sequence of service is followed all the time.
Be aware of outlet up-selling strategy and communicate to all relevant staff
Ensure food and beverages are presented to guests according to MO standards
Ensure guests’ satisfaction is met by every member of staff
Ensure staff know how to handle special requests and VIPs
Deal with guest complaints according to MO standards and communicate to Manager where appropriate
Duties and Responsibilities
Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Ensure that the ...
The Assistant Bar Manager will enable employees to consistently achieve the service and product delivery standards, with a high degree of client care and service at all times.
Main Responsibilities:
Ensure the profitability, efficiency and creativity in each Food and Beverage outlet including banquet functions, outside catering events and in-room dining.
Deputize all Outlet Managers during their absence.
Partner with S...
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