Mandarin Oriental is looking for an Assistant Regional Director of Operations Finance.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

The Assistant Regional Director of Operations Finance is responsible for supporting the Regional Director of Operations Finance and function as a business partner to the Asia Pacific and Middle East Area Vice Presidents. The Assistant Regional Director role will be based in the Hong Kong Corporate office and will report to Regional Director of Operations Finance.

As the Assistant Regional Director of Operations Finance you will be responsible for the following duties:

i) Supporting the local finance teams of hotels in their region.
ii) Ensuring hotels adhere to established Internal Control standards.
iii) Analysing monthly results and identifying business development and profit improvement opportunities.
iv) Reviewing budgets, forecasts and cash flow statements
v) Overseeing hotel openings and re-branding projects in the assigned region.
vi) Finance lead on Operational excellence
vii) Other Projects as assigned.
viii) CSAQ review of hotels
 

The position could involve travel for up to 40% of the colleague’s time
 

As Assistant Regional Director of Operations Finance we expect you to be responsible for: 

(1) Ongoing Support of Assigned Hotels

• Work with hotels to analyse monthly financial reports and highlight opportunities for additional business development, improved labour efficiencies, and potential cost control measures.

• Assist as necessary and review hotel-prepared ROI calculations and business development proposals.

• Provide guidance to hotels on their understanding of MOHG standards of operations and validate compliance with all Policies & Procedures.

• Conduct Controller Self Assessment Questionnaire (CSAQ) verifications to ensure embedded systems, processes, and controls comply with MOHG P&P standards.

• Participate in hotel internal and external audit functions, including follow-up of audit recommendations and pre-audit reviews.

• Conduct periodic on-site operations reviews that include but are not limited to:

  • Balance Sheet reconciliations

  • Package Allocations

  • Accounting Treatments (USALI, GAAP, IFRS as appropriate)

  • Credit authorization standards

  • Cash handling standards

  • Payroll and Fringe Benefit entitlements

  • Compliance with Expense, Travel and Entertainment P&P’s

  • Compliance with Purchasing Guidelines

• Ensure best practices are documented and shared between hotels as appropriate.

• Assist in developing and monitoring Learning and Development opportunities for local finance teams.

• Introduce newly joined DOFs to MOHG P&P, budgeting requirements, Balance Sheet reconciliation process, Risk Management protocols.

• Liaise with Systems Finance to ensure appropriate configurations, system access rights, and other related matters are documented, standardized, and maintained.

• Monitor performance termination clauses and incentive fee calculations and highlight any risks/concerns.

(2) Openings, Acquisitions, Divestments, De-branding, and FC Transition

• Ensure MOHG complies with its obligations to provide pre-opening and operating budgets, manager’s insurance obligations, and other key obligations under the management agreements.

• Prepare critical path for each project and monitor progress to ensure pre-opening activities are on target to meet scheduled opening dates.

• Provide planning and support to newly built or acquired hotels, including budget preparation and on-site assistance with the implementation of systems and procedures.

• Develop standard operating procedures and templates for opening hotels, which shall include job descriptions, license requirements, etc., that can be modified to suit local conditions.

• Introduce newly joined DOFs to MOHG P&P, budgeting requirements, insurance procedures, Risk Management protocols.

• Assist with any acquisition, divestment, or de-branding activities as required.

• Ensure smooth transition or hand-over from exiting DOFs as required.

(3) Participation in Regional and Global Projects

• COA Standardization

• Updating and maintaining Expense Dictionary

• Development of new KPIs

• Updating and maintaining Policy and Procedure Library

• Develop and maintain Opening Toolkit / Operations Finance Reference Manual

• Design training plans to raise internal colleagues one level (e.g., ADOF to DOF, Staff Accountant to ADOF)

• Develop brief internal financial training presentations DOFs can use to educate EXCO and/or mid-level managers

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?