Assistant Manager / In Room Dining

Mandarin Oriental, Tokyo is looking for the Assistant Manager to join our In Room Dining team.

Are you a master of craft? Do you thrive in a team that succeeds together,

demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo, renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji. 

About the job

Based at the Mandarin Oriental, Tokyo / within In Room Dining, he/she is responsible for the following duties.

As Assistant Manager, you will be responsible for the following duties:

Administration

• Ensure that restaurant team has good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest
• Ensure that all staff arrive for and finish shifts at correct time
• Develop strategies to ensure staff are correctly managed and staff problems can be remedied
• Ensure that tables are arranged and set up accordingly
• Ensure that service stations are correctly arranged and set-up
• Ensure that all staff are familiar with correct billing procedures
• Maintain all equipment in good condition and ensure colleagues are trained.
• Arrange daily meetings for colleagues and attend daily meetings
• Attend all training sessions arranged by MO
• Ensure up-to-date training materials are circulated to relevant staff
• Ensure small groups of VIP guests are catered for according to MO standards
• Ensure correct quality and presentation of all dishes and drinks is being communicated to staff
• Conduct and attend all meetings in absence of managers

Financials

• Ensuring that outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation
• Communicate outlet performance to Manager and senior management
• Creating and executing plans for department sales, profit and staff development
• Ensure all staff seek to reduce loss and maximise profitability wherever possible

Human Resources/ Colleagues

• Supervise F&B colleagues by directing and guiding his/her subordinates
• Ensure that the outlet is adequately staffed during his/her shift and to notify his/her superior of any shortages in line with budgeted targets
• Identify and carry out any specific training and development needs among the team
• Ensure the performance of staff is accurately managed, assessed and acted upon
• Ensure to work towards achieving goals at colleague satisfaction.

Maintaining Standards

• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Guest Service

• Ensure guests preferences are remembered by staff and delivered on
• Ensure all colleagues are well trained in all aspects covering their Job description.
• Ensure sequence of service is followed all the time.
• Be aware of outlet up-selling strategy and communicate to all relevant staff
• Ensure food and beverages are presented to guests according to MO standards
• Ensure guests’ satisfaction is met by every member of staff
• Ensure staff know how to handle special requests and VIPs
• Deal with guest complaints according to MO standards and communicate to Manager where appropriate

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

As Assistant Manager, we expect from you: 

• Able to communicate in written and spoken Japanese and English
• Has the Bachelor degree
• Excellent overall communication skills
• Able to handle multiple tasks
• The ability to work well in a team environment
• Able to stand for extended periods of time
• Must be professional and possess excellent presentation, communication, organization, and effective time management skills
• Flexible schedules and hours, including overnight shift, willingness to work on weekends & holidays is required.
• Positive attitude and ability to engage with guests

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