Mandarin Oriental is looking for an Assistant Integrations Support Manager to join our Global Distributions team at the Hong Kong Corporate Office.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

Based at the Mandarin Oriental Corporate Office within the Global Distribution team in Hong Kong, the Assistant Integrations Support Manager is responsible for leading distribution related integration projects, i.e. new hotels, hotel takeovers, new channels, and any other projects that affect system interfaces.

As an Integrations Support Lead, you will be responsible for: 

• Leading distribution related integration projects and managing the CRS system.
• Working closely with hotels, vendors, and channel partners to deliver distribution related integration projects and matters.
• Overseeing integrations for new channel activations.
• Working closely with the System and Projects Lead to oversee interface activation of systems and channels for new and takeover hotels.
• Building and mapping coding for integrations in SynXis, HMS and 3rd party channel platforms.
• Managing corporate governance of system coding and mapping.
• Leading ad hoc integration projects with hotels and partners as required.
• Troubleshooting integration related issues.
• Maintaining and updating project plans as necessary.
• Planning and executing any new integration projects.
• Supporting the Distribution Team with day-to-day tasks as required.
• Acting as HMS specialist for the team.
• Developing and maintaining strong relationships with CRS and 3rd party providers.
• Assisting with training new hotel colleagues as required.
• Providing support to the VP Global Distribution & Reservations as required with reports, audits, administration, presentations, etc.
• Performing other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?