Assistant Guest Services Center Manager – Telecommunications

Mandarin Oriental Mandarin Oriental Kuala Lumpur is looking for an Assistant Guest Services Centre Manager – Telecommunications to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Assistant Guest Services Center Manager – Telecommunications is responsible for supports the PABX department in overseeing daily operations, ensuring exceptional customer service, and maintaining efficient service processes. This role involves supervising service staff, coordinating repair or maintenance schedules, managing customer inquiries or complaints, and ensuring compliance with company standards and safety regulations. The Asst. Guest Services Center Manager – Telecommunications reports to the Front Office Manager.

As Assistant Guest Services Center Manager – Telecommunications you will be responsible for the following duties:

• Assist in managing daily operations of the service centre to ensure smooth workflow and timely service delivery.

• Coordinate with vendors, suppliers, and other departments for parts, tools, and service-related needs.

• Ensure compliance with company policies, safety regulations, and quality standards.

• Monitor and maintain high standards of customer service, addressing complaints or issues in a professional manner.

As Assistant Guest Services Center Manager – Telecommunications, we expect from you: 

• To lead by example in delivering exceptional guest service through effective communication, prompt response to guest inquiries, and proactive problem-solving.

• To assist in overseeing the daily operations of the Guest Services Telecommunications Center, ensuring efficient, timely, and high-quality service to all internal and external guests.

• To assist in training new team members and conducting ongoing coaching to maintain high service standards.

• To collaborate with IT and engineering teams to troubleshoot and resolve technical issues related to the telecommunications infrastructure.

• To help create a work environment that promotes teamwork, recognition, and open communication among the telecommunications team.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

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