Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

As Assistant Front Office Manager, you will play a pivotal role in shaping the guest experience during the exciting pre-opening phase of Mandarin Oriental Makati. You will support the Front Office Manager in establishing service standards, training the team, and ensuring seamless daily operations once the hotel opens. This position requires a hands-on leader with strong organizational skills, a passion for luxury hospitality, and the ability to inspire a team to deliver Mandarin Oriental’s legendary service.

Key Responsibilities

 Pre-Opening Preparation

• Assist in developing and implementing front office policies, procedures, and service standards.
• Participate in recruitment, onboarding, and training of front office colleagues.
• Support system testing, room readiness checks, and operational dry runs.

Operational Excellence

• Supervise daily front office operations, including reception, concierge, guest relations, and bell services.
• Ensure smooth check-in/check-out processes and handle guest concerns with professionalism.
• Monitor room allocation, VIP arrivals, and special requests to guarantee personalized service.

Team Leadership

• Motivate, coach, and develop front office colleagues to achieve performance goals.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Act as duty manager when required, representing hotel management in guest-facing situations.

Guest Experience

• Uphold Mandarin Oriental’s service philosophy, ensuring every guest interaction reflects warmth, efficiency, and attention to detail.
• Resolve guest issues promptly, turning challenges into opportunities for memorable experiences.
• Collaborate with other departments to deliver seamless service across the hotel.

Administration & Reporting

• Assist in managing departmental budgets, payroll, and scheduling.
• Prepare operational reports and contribute to strategic planning.
• Ensure compliance with health, safety, and security standards.

Qualifications & Skills

• Minimum 3–5 years of front office supervisory or management experience in a luxury hotel.
• Strong knowledge of front office systems (Opera or similar PMS preferred).
• Excellent communication and interpersonal skills, with fluency in English; knowledge of other languages is an advantage.
• Proven ability to lead and motivate a diverse team.
• High level of professionalism, integrity, and attention to detail.
• Flexibility to adapt to the dynamic environment of a pre-opening hotel.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?