Mandarin Oriental Jumeira, Dubai is looking for an Assistant Director of Revenue Management to join our Revenue Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

   The Assistant Director of Revenue Management supports the Director of Revenue Management in providing the hotel with key revenue management decisions by implementing the MOHG revenue management system (both manual and automated) and ensuring maximization of revenues and profitability for the property.

   The role monitors demand trends, booking patterns, pace and market conditions, translating these into total hotel revenue strategies to achieve revenue goals and grow market share, whilst being extremely cognizant of the MOHG brand.

   The Assistant Director of Revenue Management contributes actively to yield management and revenue generation through strong day-to-day management of revenue systems, inventory controls and pricing decisions, and by providing Sales and Marketing with accurate information on both internal reservation situation and the external climate in which the hotel operates.

   The role supports the preparation of weekly and monthly forecasts, assists in budget preparation, identifies trends, recommends growth initiatives, monitors progress of selling strategies and ensures the hotel is competitively positioned within the local marketplace.

As the Assistant Director of Revenue Management, you will be responsible for the following duties:

General:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.

• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.

• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.

• It is part of your role and your responsibility to fully support all learning and development activities.

• On The Job trainers and trainings.

• Group Training Technique trainers and trainings.

• Update and maintain a complete Training Matrix for your department.

• Update and maintain Job Description and Job Specification Matrix for your department.

• Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.

• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.

• You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.

• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.

• Ensure compliance with the MOHG social media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.

• Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

• Act as a hotel ambassador at all times.

• To carry out any additional duties requested by management, related to hotel operational activities.

Managerial Duties:

• Supports the Director of Revenue Management in managing the team and inventory to maximize revenues at all times.

• Acts as a key day-to-day leader within the Revenue and Reservations function, ensuring consistent execution of strategy.

• Prepares and supports weekly Revenue Strategy Meetings, including agenda, materials and follow-up actions.

• Supports the Director of Revenue Management in ensuring pricing, restrictions and strategy are correctly implemented across all systems.

• Ensures daily monitoring of pickup, pace, demand signals and competitor performance.

• Leads on selected initiatives/projects assigned by the Director of Revenue Management or Director of Commercial Strategy (e.g. systems, reporting, segmentation reviews, channel strategy, SOP improvements).

• Supports development of team members and ensures high standards for service, selling techniques and operational discipline.

Departmental Duties:

• Supports the daily management of rooms inventory including allocation and reservations to areas of maximum yield.

• Proactively manages inventory and controls for the hotel to maximize revenue in all areas.

• Ensures a consistent and rational hotel pricing and yield strategy across all channels and segments, aligned with MOHG pricing philosophy.

• Maintains accurate oversight of all rate loading and restrictions across all distribution systems (PMS, CRS, channel manager, OTAs, GDS, etc.).

• Assists in preparing accurate monthly and weekly Forecasts (Day by Day) for all transient segments and group (based on feedback from Sales).

• Supports the preparation of the rooms budget, including key assumptions, seasonality, segment mix and pace logic.

• Proactively provides data and analysis to evaluate performance by market segment, channel production, geographical mix, room type demand, and booking windows.

• Supports the monitoring and evaluation of Daily, Weekly and Monthly Market Share reports to identify trends and opportunities versus competitive set.

• Supports pricing and inventory decisions for peak dates, high compression periods and shoulder periods, ensuring correct business mix.

• Ensures group controls and ceilings are actively monitored and aligned with displacement logic.

• Works closely with Sales to define booking terms and conditions for transient and group segments.

• Supports strategy and quality control around contract loading, ensuring logical rate structures and correct system implementation.

• Ensures that the hotel and MOHG brand image is mathematically integrated into revenue decisions (i.e. rates do not dilute brand positioning).

• Maintains strong oversight of reporting integrity and supports troubleshooting with corporate systems teams where required.

Customer Focus:

• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience

• Services our customers in order to grow market share

• Build strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively

• Sets a positive example for the Reservations Service Department

• Handles guest complaints and disputes

Colleague Relations:

• Supports and contributes to the departmental orientation program for new colleagues.

• Supports team performance through development plans, monitoring progress and coaching.

• Utilizes on-the-job training tools to ensure consistent capability building.

• Ensures an excellent working relationship with colleagues across the hotel, particularly Sales, Marketing, Finance, Rooms Division and Conference & Events.

Administrative Duties

• Prepares weekly and monthly forecasts

• Ensures that all booking systems are maintained to achieve optimal results, liaises with Marketing team to ensure content is up to date

• Completes and analyses month-end reports

• Maintains accurate records of room type selling and sets targets for the team

Additional Duties:

• Conducts sites visits as required by hotel operation

• Participates in client entertainment with Sales Department as required

• Joint Sales calls with team as required

Our commitment to you:

• Senior School qualification or equivalent.

• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.

• A minimum of 5 years’ experience in Revenue Management.

• Previous experience working in a 5-star hotel environment.

• Previous experience in a high volume, luxury Beach front resort.

• Previous experience working in the GCC preferred.

• Good knowledge on computer systems i.e. MS Office applications.

• Prior experience with PMS system.

• Hotel pre-opening experience.

• Mature and outgoing personality with excellent interpersonal skills.

• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.

• Perform job with attention to details and the ability to organize and handle multiple tasks effectively.

• Clear communication; effective verbal and written communication skills in English.

• Proven ability to successfully motivate and lead a team.

• Ability to plan and organize large projects.

• Trainer skills and ability to mentor and develop team members.

• Experience across all segments.

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