Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Food & Beverage Department in Zurich, the Assistant Director of F&B is responsible for leading the Banquet operations and ensuring exceptional service for guests. The Assistant Director of F&B reports to the Hotel Manager.

As Assistant Director of F&B, you will be responsible for the following tasks:

• Overall responsibility for organizing and executing all banquet events
• Operational leadership on-site during events, ensuring quality at every stage
• Leading and developing the banquet team, including scheduling, coaching, training, and motivation
• Close and ongoing collaboration with the Groups & Events Sales team to flawlessly implement client requests and event details
• Coordination with the kitchen to ensure perfect timing so that food is served exactly according to the event schedule and in optimal quality
• Supporting the entire Food & Beverage department, particularly with cross-functional tasks, projects, and quality initiatives
• Active cost management, supporting budget planning, forecasting, and analysis of key performance indicators
• Continuous optimization of processes, standards, and service procedures in the banquet area
• Active contribution to F&B concept development and product innovation
• Ensuring compliance with all relevant legal regulations (HACCP, occupational safety, fire protection, etc.)
• Participation in internal meetings, reporting, and project work at both departmental and hotel levels

As Assistant Director of F&B, we expect from you:

• Completed training or degree in hospitality, gastronomy, or event management
• Several years of professional experience in operational F&B, ideally with a focus on banquet/events in upscale hospitality
• Proven leadership experience with a motivating, clear, and appreciative leadership style
• Strong communication skills and confident handling of internal and external stakeholders
• Structured and independent working style, strong organizational skills, and a high sense of responsibility
• Service-oriented mindset, hands-on mentality, and strong quality awareness
• Excellent written and spoken German and English skills. Further foreign language skills are an advantage
• Successful applicants must have the right to work in Switzerland

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates.

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