As AR Supervisor, you will be responsible for the following duties:
Prepares billing invoices and statements for City Ledger direct bill accounts, group reservation block attrition and credit card guaranteed no shows; Processes Payments Received
Handles Tour and Travel account billings, matching payment vouchers to respective folios prior to mailing
Handles guest credit requests, confirms subsequent receipt of invoices and assists in handling all guest inquiries
Maintains files of hard copy, back up documentation for outstanding receivables, and paid bills
Reconciles credit card payments, posts on a timely basis
Researches and responds to credit card company inquiries and charge backs, documents and maintains files for same
Reviews Guest Ledger/checked out folios with outstanding or credit balances to determine if credit or bill is to be issued
Transfers Guest Ledger/ checked out folio balances to appropriate credit or wash accounts, issues credit or prepares bill as needed
Prepares check request for credit balance and advance deposit refunds
Investigates and corrects errors and discrepancies discovered in the audit process
Assists in the preparation and balancing of accounts receivable recap daily
Assists in the preparation and transmittal of letters requesting payment to outstanding/overdue accounts
Perform any tasks as assigned by the Management
As AR Supervisor, we expect from you:
Strong interpersonal and problem-solving abilities.
Excellent Hotel product knowledge.
Highly responsible & reliable.
Works well under pressure in a fast-paced environment.
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs, always remaining calm and courteous.
English language skills
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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