Americas - Server
-
Mandarin Oriental, Canouan
Server
Mandarin Oriental Canouan is looking for a Server to join our Food & Beverage Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Canouan is a remote island hideaway located on Canouan Island in St. Vincent and the Grenadines, that is fast becoming one of the of the most sought-after luxury destinations in the world. Oriental, Canouan redefines the idyllic tropical island getaway.
About the job
Based at the Mandarin Oriental Canouan / within the Food & Beverage Department in Canouan, The Server is responsible for providing gracious, attentive, and personalized service to guests in the restaurant, bar, lounge, or in-room dining area. This role ensures a refined dining experience through product knowledge, menu guidance, precise order taking, and elegant service delivery in accordance with luxury hospitality standards. The Server reports to the Assistant Food & Beverage Manager.
As Server, you will be responsible for the following duties:
Guest Service & Experience
-
Greet guests warmly and escort to table when necessary.
-
Present menus, explain daily specials, and make thoughtful recommendations.
-
Take orders accurately and enter into POS system.
-
Serve food and beverages in accordance with service standards and timing.
-
Conduct quality checks to ensure guest satisfaction.
-
Maintain awareness of guest preferences and personalize service when possible.
-
Handle guest concerns with calm, polite, and solution-focused professionalism.
-
Create memorable dining experiences through thoughtful detail and service style.
Service Preparation
-
Ensure dining area, tables, linens, cutlery, and glasses are set to standard.
-
Assist in setting up stations, polishing glassware & silverware.
-
Prepare and maintain service stations, ensuring stock levels are adequate.
-
Assist in breakdown and reset of dining areas after meal periods.
Food & Beverage Knowledge
-
Maintain a strong understanding of menu items, ingredients, dietary restrictions, and allergens.
-
Be knowledgeable about wine, spirits, cocktails, and pairings.
-
Speak confidently on specials, tasting notes, and preparation styles.
Operational & Administrative
-
Accurately process guest payments following cashiering procedures.
-
Maintain cleanliness and organization of assigned areas.
-
Communicate effectively with the kitchen, bar, and service team.
-
Follow all safety and hygiene regulations.
-
Participate in team briefings, trainings, and service rehearsals.
As Server we expect from you:
-
Previous restaurant, hospitality, or luxury service experience is a plus.
-
Strong communication, interpersonal, and guest service skills.
-
Ability to remain calm, attentive, and professional in a fast-paced luxury environment.
-
Excellent service etiquette and professional appearance at all times.
-
Ability to work flexible hours, including evenings, weekends, and holidays.
Our commitment to you
-
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
-
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
-
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
-
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Local Benefits:
We’re Fans. Are you?
