Accounts Receivable Supervisor

Mandarin Oriental Sanya is looking for an Accounts Receivable Supervisor to join our Finance Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Sanya features 278 elegantly designed rooms, suites and private pool villas. The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists of 18 treatment suites situated in 8 beautifully appointed villas. Each treatment suite includes private steam showers and the couples, VIP suites are furnished with sauna, steam room and oversized bathtub. Some of the luxury treatments on offer include the signature Oriental Essence, Thai, Aromatherapy, Deep Tissue, Aromatherapy, and Mandarin Oriental facial therapies.

About the job

Based at the Mandarin Oriental Sanya within the Finance Department in Sanya the Accounts Receivable Supervisor is responsible for all the daily audit procedures necessary to ensure the balance & accuracy of all the financial operations and corresponding records of the Mandarin Oriental Sanya Hotel. Responsibilities include preparation of various daily reports, assisting in general ledger and month end closing activities and reporting and working closely with all revenue generating departments to ensure accurate daily reporting of Revenues for the Hotel.  This individual must ensure adherence to proper revenue policies & procedures in accordance with all GAAP, Governmental & Mandarin Oriental Hotel Group Standards. 

As Accounts Receivable Supervisor, you will be responsible for the following duties:

• Support company’s philosophy and company culture using Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Prepares billing invoices and statements for City Ledger direct bill accounts, group reservation block attrition and credit card guaranteed no shows; Processes Payments Received
• Handles Tour and Travel account billings, matching payment vouchers to respective folios prior to mailing
• Handles guest credit requests, confirms subsequent receipt of invoices and assists in handling all guest inquiries
• Maintains files of hard copy, back up documentation for outstanding receivables, and paid bills
• Reconciles credit card payments, posts on a timely basis
• Researches and responds to credit card company inquiries and charge backs, documents and maintains files for same
• Reviews Guest Ledger/checked out folios with outstanding or credit balances to determine if credit or bill is to be issued
• Transfers Guest Ledger/ checked out folio balances to appropriate credit or wash accounts, issues credit or prepares bill as needed
• Prepares check request for credit balance and advance deposit refunds
• Assists in the preparation and balancing of accounts receivable recap daily
• Handles disputed charges, researches and attempts to resolve disputes, provides documentation to confirm accuracy of billing or issues credit as needed
• Assists in the preparation of 30/60/90+ day aging report for review by the Controller and FM
• Assists in the preparation and transmittal of letters requesting payment to outstanding/overdue accounts
• Assists Credit Manager by making collection calls to outstanding/overdue accounts
• Perform any tasks as assigned by the Management

As Accounts Receivable Supervisor, we expect from you: 

• Strong interpersonal and problem-solving abilities.
• Excellent Hotel product knowledge.
• Highly responsible & reliable.
• Works well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
•  English language skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Add any local benefits

• A competitive salary and benefits packages
• Annual Leave and Public Holidays
• Social Insurances and Housing Fund
• Free accommodation and meals

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