Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

A Personal Trainer is under the guidance of the Fitness & Wellness Supervisor/Manager and within the limits of Mandarin Oriental Policies, ensures that all operational procedures, codes of conduct and standards of appearance set down by the Fitness & Wellness management team are adhered to by all staff.  A Personal Trainer is to provide personal assistance to any individual booking private training sessions, to support with all duties pertaining to the reception and the overall cleanliness, hygiene and order of the Fitness Centre.

Responsibilities

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Keep work areas clean and neat at all times.
• Must follow all Standards and Procedures as taught by legendary trainers, Departmental trainers and Fitness & Wellness Manager.
• Conduct Fitness Assessments, Classes and Personal Training.
• To supervise and instruct the safe use of the equipment in the Fitness area.
• To ensure that a high standard of service is maintained throughout the Fitness Centre.
• Assist in the operations of all Fitness Centre, as required:

-Reception     

      -Fitness Centre (main gym)

      -Fitness Centre (movement studio)

      -Personal training session delivery

      -MO in-house class delivery

      -Unique events and Hotel marketing initiatives

      -Cleaning, maintenance and Health & Safety reporting

• Report dysfunctional equipment to Fitness & Wellness Supervisor/Manager
• To maintain inventory of supplies for the operations of the Fitness Centre (Headsets, fruit/water, towels etc.)
• To attend daily line-ups, weekly and monthly departmental meetings.
• To maintain a high standard of appearance and personal hygiene as laid down by the Mandarin Oriental MODTD Grooming Guidelines
• Must attend all training courses as deemed necessary, and must adhere to training as set down by the Fitness & Wellness Manager
• Must have the ability to courteously interact and answer all Spa, Wellness and Hotel related questions with guests.
• Assist in all areas of the department, as and when necessary.
• To be adaptable and accountable for all actions.
• Will perform as a professional, with a friendly work ethic and conduct all duties and responsibilities as required by the position, or assigned by the Fitness & Wellness Supervisor/Manager.
• To assist in the smooth flow of the guest’s journey throughout the day.
• To receive training to ensure that all-relevant Health and Hygiene standards are implemented and monitored within the Fitness Centre.
• To attend to guests in both the waiting areas and Fitness Centre; ensuring that they are comfortable as well as offering refreshments.
• Will greet each guest with a smile and acknowledge guests, even in passing.

PERSONAL TRAINING

• To conduct Personal Training sessions based upon systematic, scientific counselling and conditioning principles to ensure safety and training efficiency in exercise prescription
• Ensure that training goals are realistic and attainable for guests to achieve their objectives
• To be fully aware of any contraindications that the guest may have before commencement of any exercise program
• Personal Trainer to maintain Category ‘A’ REPs UAE fitness registration, each year, by attaining a minimum of 10 CPD points in learning/workshop attendance

GROUP AND PRIVATE FITNESS/WELLNESS INSTRUCTION

• To produce a monthly attendance reports of all complimentary and private programs
• To ensure all guests sign participation waiver before commencing any complimentary or private wellness programs
• To conduct in villa/suite private wellness program in up-most professional manner and to adhere and follow private wellness menu and in-house training guidelines
• To conduct complimentary wellness programs in up-most professional manner and to adhere and follow complimentary wellness menu and in-house guidelines
• To conduct children’s physical activities where necessary

RULES & REGULATIONS / SAFETY

• To follow Mandarin Oriental Downtown, Dubai SOPs concerning fitness centre opening and closing
• To follow Mandarin Oriental Downtown, Dubai SOPs in regard to fitness centre etiquette and handling of all health and fitness equipment
• To provide sound, scientifically correct feedback to guests should they be performing unsafe exercises – guest must be approached and assisted with correct exercise execution

ADMINISTRATION OF COMPLIMENTARY/PRIVATE WELLNESS PROGRAMMES AND GUEST ACTIVITIES

• FITNESS CENTRE

  • Professional appearance and conduct on the floor must be maintained at all times.
  • All Personal Trainers are to be approachable and friendly at all times.
  • Provide professional advice, assistance and education to all guests in the Fitness Centre, by walking the floor and focusing on exercise execution, exercise safety and thoughtful Member/Guest interaction.
  • To follow SOPs in regard to welcoming guests to the fitness centre – this will include liability signing; self-introduction; the handing out sweat towels; water bottles etc
  • Empty bins/pick up rubbish when necessary.
  • Promote and communicate Fitness & Wellness activities and Complimentary/Private Wellness programs to guests.
  • Provide positive encouragement guests whilst they are working out, where deemed appropriate.

   

  FITNESS EVALUATION

   

  • To conduct Fitness evaluations as per MODTD guidelines and in-house training specifications.
  • All guests to complete Fitness Evaluation waiver before commencing.
  • To offer sound and professional advice within the realms of personal knowledge when completing Fitness Evaluation.
  • Adhere to prescribed Fitness Evaluation and use professional judgment as to whether certain modules of the evaluation are best left out
  • ParQ, HIGH ‘medical’ risk members must not be allowed to proceed with Fitness Evaluation without previous medical clearance.

   

  MAINTENANCE AND CLEANLINESS

   

  • Report any equipment malfunctions or damage immediately in the logbook, HOTSOS and if urgent; directly to the Engineering department.
  • Complete all cleaning and maintenance checks thoroughly and diligently according to daily SOPs.
  • Put away all equipment left unattended by guests.

   

  MISCELLANEOUS

   

  • Communicate with Fitness & Wellness Supervisor/Manager in the development of skills.
  • Maintain flexibility in the times available for shifts.
  • Have total commitment to and take full responsibility for all shifts set on the Rota.
  • To obtain Fitness & Wellness Supervisor/Manager’s approval for any changes to set shifts.
  • To assist Fitness & Wellness Supervisor/Manager in promoting all health and fitness activities and complimentary/private wellness programs to help overall health, fitness and wellness financial performance
  • To assist in the development of marketing ideas for health, fitness and wellness programs and retreats
  • Present ideas for new guest activities and promotions

   

  Skills & Qualifications:

  • High School qualification or equivalent is preferred.
  • Degree or Higher National Diploma in the field Fitness/Sports/Personal Training is preferred.
  • Valid registration with REP’s UAE; holding a valid Category ‘A’ fitness license.
  • Specialisation in a fitness discipline is preferred.
  • Minimum 1-year experience in a commercial fitness environment, or professional sports coaching facility is preferred.
  • Previous experience in Fitness & Wellness operations, within a 5-Star Hotel,is advantageous.
  • Advanced knowledge of fitness training principles and ability to apply within a gym-based environment
  • Ability to gain the required annual CPD’s, to maintain REP’s certification and keep up to date with latest fitness trends/knowledge.
  • Strong knowledge on gym safety standards and required maintenance procedures.
  • Strong ability to develop and lead Group Exercise Classes and Fitness Events.
  • Working understanding of free weight/pin-loaded/functional gym equipment and ability to perceive any faults/damage that could compromise user safety.
  • Ability to work long hours with a strong focus on operational excellence.
  • Ability to understand the flow of service and handle multiple tasks effectively is preferred.
  • Basic computer skills including MS Office/MS Excel/Email management is preferred.
  • Strong interpersonal skills and ability to develop rapport with guests/members to deliver superior customer service.
  • Ability to understand effective approaches of communication with different individuals from a variety of backgrounds.
  • Strong ability to coach and instruct larger groups of people with confidence (12+)
  • Able to communicate clearly with peers and management team.
  • Pleasant and polite, must be able to effectively communicate with customers on the telephone.
  • Very good verbal and written communication skills in English.
  • Verbal and written communication skills in Arabic or other languages are preferred.