Guest Experience Majordome (Butler)
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Position: Guest Experience Majordome (Butler) (Full time #539422 )
Property / Office: Mandarin Oriental, Marrakech
Location: Marrakech, Morocco
The Guest Experience Majordome will be responsible for:
Escorting and welcoming assigned guests upon arrival, stay and departure.
Coordinating special amenities and events for in house guests.
Supervising the overall quality of assigned suites experience.
Coordinate guest with luggage service at check-in, check-out and storage.
Converse with guest to furnishing information.
Process mail, messages and packages for assigned guests.
Coordinate transportation with Guest Experience Team for assigned guests.
Arrange any special requests.
Provide a professional and immediate response to guests concerning all activities and hotel services.
Inspects all orders to insure all standards are met before delivery to guests.
Assists the Guest Experience Agents duties when needed.
Delivers housekeeping items and laundry to guest rooms when needed.
Ensure all SOP/Checklists related to operations are dully filled according to our group standards and properly stored.
Arrange G.E.M offices, pantrys, and service landings to ensure standards of service are maintained.
Respond to guests’ inquiries and coordinate special arrangements.
Provide instruction and/or guidance for guest safety in fire or other emergency situations.
Perform a variety of other duties as assigned by the Guest Experience Manager, Front Office Manager or Director of Rooms.
Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas.
Assist daily departmental meeting with team before starting every shift.
Communicate all information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner.
Maintain an active trace system for guest history related to their preferences and suggestions.
Ensure to give a proper handover before the shift end.
Generate a good atmosphere within the department.
Report all suspicious persons or activities and hazardous or unsafe conditions to the management.
Understands and follow the laws and guidelines for beverage service.
Ensures accuracy of all collateral in suites and villas: current, correct, spelled correctly, clean and presentable.
Ensures menu descriptions are up to date and distributed appropriately in the suites.
Responsible for conducting inventories and creating supply requisitions.
Generate a daily detailed activity report concerning tour assigned guest to the Guest Experience Manager and Front Office department.
What we are looking for:
The incumbent will require the following personal attributes:
Delighting our Clients
Awareness and sensitivity to the concept of luxury and quality
Responsive and genuine with guests and colleagues
Confident with guest interactions
Working with Colleagues
Able to read and write French and English
Is culturally sensitive
Listens to fellow colleagues
Is co-operative and committed to the MOHG Mission
Promoting a Climate of Enthusiasm
Has energy and drive
Has a sense of urgency for guest requests
Communicates clearly
Open to feedback and learning
Being the Best
Achievement and goal oriented
Is positive
Able to communicate alternative and positive solutions to problems
Adaptable and suitable to change
Seeks continuous improvement opportunities
Delivering Shareholder Value
Committed to the overall MOHG mission
Playing by the Rules
Operates ethically
High level of personal integrity
Balances needs of guests and colleagues
Acting with Responsibility
Establishes self-accountability
Accepts feedback and coaching
Requirements
Mandatory
Successful problem solving skills.
Possess a good written and verbal command of French and English.
Excellent overall communication skills.
Able to multi-task.
Strong desire to provide excellent guest service.
The ability to work well in a team environment.
Flexible schedules and hours, willingness to work on weekends, nights and holidays is required.
Able to stand for extended periods of time.
Possess a pleasant and outgoing personality.
Desirable
Knowledge of computers and systems
Multi-lingual is preferred
Advertised: 11 May 2024 W. Central Africa Standard Time Applications close:
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