Guest Service Agent - Season 2024
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Position: Guest Service Agent - Season 2024 (Full time #539146 )
Property / Office: Mandarin Oriental, Lago di Como
Location: Lake Como, Italy
Duties and responsibilities:
Welcome and register guests upon arrival accordingly to hotel standards;
Assist and escort guests to their rooms or their destination within the Resort;
Provide quality service by responding to guest’s requests promptly, efficiently and courteously;
Dealing with enquiries both in person, over the phone and via e-mail;
Address, check and register special guests' preferences recorded PMS;
Provide pre-arrival support for upcoming guests;
Anticipate guests' needs in order to provide an exceptional and unique guest experience in line with MOHG standards;
Support the Concierge Team in offering recommendations for restaurants and activities;
Review invoices and accounts accordingly to hotel policy and procedures;
Take payments and handle cash float properly as outlined in the MOHG Controller's manual;
Showing co-operation and support to all the Resort colleagues;
Stay current with developments, procedures and news through Hotel communication channels;
Perform any other reasonable duty as required by the Management Team.
Previous experience in luxury hospitality in the same or similar position;
Proficiency in English, Italian and an additional language is preferred;
Excellent guest service attitude;
Good computer skills;
Ability in multitasking and time-management;
Charming and outgoing personality with elegant manners and excellent communication skills;
Brilliant teamwork skills and attitude;
Able to stand for extended periods of time;
Flexible schedules and working hours; willingness to work on week-ends and holidays required.
Very good knowledge of restaurants, bars, theatres, events and attractions in the Lake Como area;
Very good knowledge of transportation options and airport.
Advertised: 19 Apr 2024 W. Europe Daylight Time Applications close:
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