The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.

The Senior Sales Manager is responsible for marketing the Hotel's services globally; building guest relationships and business opportunities for the hotel; interacting with prospective groups; negotiating  guest contracts for hotels rooms, events and convention services; meeting and exceeding revenue targets for both guest rooms and food and beverage targets in their deployed market segment (s) as outlined in the marketing plan.  The Senior Sales Manager will report to the Director of Commerce.

Essential functions include but are not limited to:

• Manage all accounts from assigned markets.
• Secure new high-end net worth accounts
• Weekly hotel sites presenting property
• Organize sales calls in said territories
• Maintain the Delphi database with up to date information
• Liaise with Regional Sales Offices worldwide
• Conduct site inspections, outside sales calls and client entertainment as required
• Create and implement strategic prospecting plan and sales action plan for review
• Meet and exceed quarterly and annual sales goals
• Attend hotel and industry related functions and tradeshows
• Represent and cross-sell Mandarin Oriental Hotel Group properties
• Support MOHG regional sales office and maintain the relationship with them
• Plan and operate hotel “FAMiliarization visits” for targeted clients

Requirements

• Experience in luxury hotel sales and account management required
• Candidates must have a track record of success; ideally 5 years of meeting/exceeding sales goals
• Current business and luxury market experience
• Extremely strong written, interpersonal and presentation skills
• Strong computer knowledge, with fluency and/or aptitude to fully use Delphi and all relevant operating systems.
• Previous experience managing and coordinating the sales process for a luxury hotel