The Group:

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel:

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Duties and Responsibilities

• Ensure cleanliness standard are maintained in all guestrooms on a daily basis.
• Neatly fold bedspread and place in designated area.
• If guest is utilizing any additional bedding (rollaway) ensure that there is ample linen and amenities.
• Efficiently turndown bed to meet appearance standard as demonstrated.
• Inspect all guestroom fresh linens for cleanliness and substandard appearance.
• Place foot mats and slippers on both (one) side of the bed.
• Set up turndown tray with ice and water as well as other turndown amenities as demonstrated.
• Close black out shades during PM turndown service.
• Arrange all toiletries straightened on a piece of cloth in occupied guestrooms.
• Arrange all clothing items in occupied guestrooms are folded or hung neatly according to standard as demonstrated.
• Replace guest amenities when appropriate.
• Vacuum Guest room carpet furniture and baseboards according to standard if needed during PM service.
• Ensure guest has the correct amount of valet/dry cleaning/shoeshine bags/slips.
• Turn on stereo/television to appropriate turndown standard.
• Empty waste baskets
• Replace all used drinking glasses to standard.
• Turn on appropriate lighting if guest is not present during service.
• Remove all room service trays from guestroom hallways and/or corridor to be brought to back landings and call for pick up.
• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.
• Ensure occupied and vacant guestrooms are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory staff during initial training.
• Remove all soiled linens and towels from room and store on back landings.
• Thoroughly clean guest bathrooms, bathroom walls, bathtub, shower staff, water closet using the suggested chemicals.  After cleaning, dry all areas, fixtures and surfaces.
• Arrange all toiletries straightened on a piece of cloth in occupied guestrooms.
• Replenish all amenities and terry items.
• Efficiently make bed to meet appearance standard as demonstrated.
• Arrange all clothing items in occupied guestrooms are folded neatly according to standard as demonstrated.
• Upkeep guestroom and bathroom to include all inside windows and mirrors.
• Remove all room service trays from guestroom hallways and/or corridor to be brought to back landings and call for pick up.
• Vacuum the guestroom’s carpet and wipe down furniture and baseboards according to standard in all assigned work areas.
• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.

Rate: $28.40 to $37.87 per hour