• Provide consistent massages and body treatments as directed in training classes 

• Perform facials and recommend skin care therapies 

• Perform manicures and pedicures, nail art and recommend colors 

• Suggest guidelines on personal skin care regime 

• Recommend spa products that fit the guest's needs 

• Recommend and up-sell services that fit the guest's needs 

• Communicate and describe accurately the spa offerings and their benefits 

• Handle guests’ questions and concerns with professionalism and courtesy 

• Respond to the guests’ requests immediately, accurately and appropriately 

• Create special conversations with guests, identifying personal preferences to record in each guest's profile history 

• Maintain a daily record of all guests’ requests, reservations and confirmations 

• Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues 

• Maintain a clean, safe, stocked and well-organized work area 

• Take care of the equipment and products used throughout the spa facility 

• Uphold the standards of sanitation, sterilization, restocking rooms and the pantry area 

• Maintain the spa appearance and cleanliness 

• Assist in all areas of the spa’s operation as directed by management 

 Requirements: 

• Minimum of 2-years experience as a licensed therapist in a luxury hotel environment 

• License in massage therapy and certification in a cosmetology, aesthetic or related field 

• Working knowledge of skin care therapies, hair removal techniques and beauty products and trends 

• Strong verbal and written communication skills both in Italian and English 

• Excellent interpersonal skills 

• Knowledge of holistic concepts and treatments 

• Professional grooming and demeanor 

• Self-motivation 

• Comfortable performing treatments for at least 8 hours 

• Knowledge of current spa trends, industry and philosophy (balance, relaxation, unity and a healthy lifestyle)