JOB DESCRIPTION

As a Reservation Agent you will play a crucial role in delivering exceptional guest experiences by managing room reservations with precision and personalized service. You will be the first point of contact for guests seeking accommodation, ensuring their needs are met with professionalism and attention to detail. The ideal candidate will be passionate about creating perfect experiences for our guests and ensuring the highest level of service.

The main focus of your job will be:

• Handle incoming reservation inquiries via phone, email, and online channels with professionalism and efficiency
• Assist guests in selecting the perfect accommodations and amenities to meet their needs and preferences
• Utilize the hotel's reservation system to make, modify, and cancel reservations accurately and in a timely manner
• Maintain up-to-date knowledge of room availability, rates, packages, and promotions to provide guests with comprehensive information
• Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth guest arrivals and departures
• Address guest concerns and special requests promptly and effectively, striving to exceed expectations at every opportunity
• Uphold the hotel's standards of excellence in customer service, professionalism, and attention to detail

WHAT DO WE EXPECT FROM YOU

• Previous 1 -2 years experience in a customer service or hospitality role within the hotel industry is an advantage
• Excellent command of English language (verbal and written)
• Czech language is an advantage
• Excellent communication skills, both verbal and written with a friendly and courteous demeanor
• Strong organizational abilities and attention to detail, capable of multitasking in a fast-paced environment
• Friendly and professional attitude
• Proficiency in computer systems
• Ability to remain calm and composed under pressure

HOW WE WILL REWARD YOU

We believe that happy and motivated employees are the cornerstone of any successful company. Our benefits package encourages our coworkers' overall professional and personal growth in addition to recognizing their hard work. Here are a few that will definitely bring you joy:

• Competitive salary and incentive plan
• Learning and development - the opportunity to use our training activities and development plan to build your career at Mandarin Oriental
• International transfer opportunities within the Mandarin Oriental Group
• MyDays - five extra days off per year (after completing your first year with us)
• Free lunch or dinner in the hotel canteen
• Candidate referral bonus 12,000 CZK
• MoComp - free stay for 3 - 5 nights at any hotel in the Mandarin Oriental network
• Transport allowance (50% of the price of the annual Prague Ticket)
• MultiSport card allowance
• Pleasant working environment in the heart of Prague in Mala Strana and many more...